About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Associate Inside Sales Specialist will be responsible for providing order management for a set of GE Embedded Power customers to achieve and or improve On Time Delivery. Managing these orders requires strong SAP, industry, customer service skills, and the ability to manage many concurrent tasks at a detailed level. This position must have the ability to learn and work with various organizations as necessary.
Essential Responsibilities: As the Associate Inside Sales Specialist, you will:
Support other Customer Service Representatives in the Customer Service Center (CSC) to meet and exceed customer expectations
Work as a liaison between the customer, sales, product management, logistics for supply and demand and other corporate personnel
Be responsible for ensuring Field Support tasks are completed in a timely manner
Be responsible for understanding all SAP / ERP Standard Operating Procedures
Ensure accuracy of documentation including shipping, invoicing and finance systems
Be responsible to process return of goods from customers
Participate in departmental training programs
Adhere to Customer Service Center Standard Operating Procedures
Provide outstanding service and representation to external and internal customers through accurate order entry and call handling with superior, professional communications
Bachelor’s Degree from an accredited college or university with a minimum of 2 years of experience in order fulfillment / order management or customer service OR High School Diploma / GED with a minimum of 6 years of experience in order fulfillment / order management & customer service.
Ability and willingness to work off hours and holiday coverage as required
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
Experience using SAP or a similarly large and complex ERP system to drive results
To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter: @geconnections
We are in the process of transitioning to an improved job application system and in the interim we are operating with two systems. Have your Job ID ready (from the email you received when you applied) to log in and check your application status.
Click the appropriate button. If you don't know your job ID, you can still check your status: use both buttons.