Business Segment: Power Water & Process Technologies
Location(s): Russian Federation; Novokuybyshevsk
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: The Services Site Manager (SSM) will be responsible for executing the Service Contract Strategy & ensuring compliance, financial, contractual and operations fulfillment through established company procedures.
Essential Responsibilities: Ability to demonstrate accountability for functional, and broad Service Contract objectives, including site Health & Safety, Environmental & Commercial aspects. In this role she/he will integrate and develop processes that meets business needs across the Service Contract execution, manage complex issues within functional area of expertise, be involved in planning and contribute to meet Service Contract KPIs.
Update and adapt company's procedures to the site needs when required.
Some of the key contract deliverables will be to partner with customer but maintain system output quality, manage equipment component life-time, discharge to environment and balancing this against customer needs. The SSM should be prepared to negotiate in situations or areas where operations may be ambiguous in character.
It is expected that the candidate will possess in depth knowledge of water treatment technologies (reverse osmosis (RO) systems, ultra-filtration, conventional ion exchange & filtration systems) and has a proven track record of troubleshoot and operation of water systems
Able to perform basic chemical mass balances, interpret "as built" P&IDs and construction drawings, understanding of engineering documentation (technical data sheets, pump curves...)
As the position is based in Novokuybyshevsk Russia, the SSM will Provide hands on technical guidance and mentor Field Service personnel, taking responsibility for EHS, Operational metrics, Quality of Service, Team and system utilization, and cost to serve.
The SSM will develop the weekly/monthly reporting rhythm with the customer & be prepared to attend regular GM level meetings. Reporting will demonstrate equipment performance & operation, this will result in tables/charts/ graphs, monthly Safety audits, written work procedures, Job Safety Analysis, maintenance / repair schedules etc. The reporting will monitor against the contract requirements of both the customer and GE.
The SSM will ensure the use of correct procedures and be the first contact point for the customer. He/she is in day to day contact with the customer and their operators. He / She will participate in on-site project management (start-up and commissioning),
The SSM will be required to make decisions around repair/replace/OPEX and determine inventory for the system. There will also be a requirement to manage customer billing and any other contractual charges. The SSM will need to liaise with technology experts around the globe to troubleshoot, improve operations and other relevant activities that are needed to fulfill the company’s obligations towards the customer.
Part of the job can be to perform water analysis and collect samples for preparation, labeling and shipment to designated laboratory for analysis
The SSM must also be prepared to travel occasionally within Russia to support other Service contracts in the region on an as needed basis.
Qualifications/Requirements: Bachelor's Degree with a minimum of 2 years of experience in Water Treatment field.
Strong communication in English (written and oral)
Technical process independency highly valued
PLEASE NOTE: The location is Novokuybyshevsk, Russia
Desired Characteristics: • Knowledge of Water treatment products; equipment, chemicals and services • Strong oral and written communication skills in English (internally) and Russian (with the customer) • Ability to build strong partnership relations with the customer on multiple levels (up to Refinery GM and their deputies) • Strong interpersonal and leadership skills • Demonstrated ability to communicate with customers • Ability to successfully lead in a matrix environment • Demonstrated ability to analyse and resolve problems • Demonstrated Program / Project management skills • Minimum of 2 years’ management/leadership experience • 10+ years’ experience on various types of Water treatment technologies or industry related equipment • Proficiency in the Microsoft Office Suite (Power Point, Word, Excel) and ability to learn company and site specific computer applications • Strong communication in English (written and oral)
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