Business Segment: Global Operations Human Resources
Location(s): Hungary; Budapest
About Us: GE Global Operations is GE's multi-functional shared services organizations focused on delivering better outcomes at lower cost for our businesses and our customers. The strong partnership between Global Operations and GE Businesses creates a collaborative work culture and broadens best practice and industry knowledge sharing across the enabling functions. We believe that by keeping GE customers at the heart of everything we do, we will help GE work smarter, better and faster, allowing GE businesses to be more competitive in the global marketplace.
We are teams of functional process and domain experts, focused on the solutions that deliver results for the company. We think Big, we act as One, We deliver with Speed … so GE Works.
Role Summary: To provide professional & proactive HR administration support to the GE businesses as part of the OneHR team through building effective relationships with the GE HR community, the Payroll & Benefits team as well as other COEs and a solid working knowledge of GE HR policies, processes and tools.
Create and maintain process documentation of employment onboarding, employee life cycle and off-boarding transactions
Processing of employee lifecycle transactions (incl. document creation) such as salary increases, hour changes, leaves etc.in line with associated service levels (timeliness, and quality) as well as compliance regulations
Maintain HR Oracle database and electronic payroll file, ensuring highest standards of completeness, accuracy and compliance with relevant legislation and business specific process
Review/analyze error reports from interface to payroll (Interpay) on a daily basis and synch report on a weekly basis to ensure 100% OHR data integrity and on time prior payroll runs
Answer questions from employees, line managers and HR colleagues via phone or in written
Consistently follow defined HR processes and propose simplification opportunities on an ongoing basis
Develop a strong working relationship with the GE HR community through timely and accurate administration of HR processes, ensuring effective communication and early identification of requirements & any service issues
Proactively telephone HR partners & customers to ensure timely resolution of transactions – in general deal with all customer enquiries in a professional, courteous & timely manner
Deliver on commitments, manage expectations & keep customers informed on progress – taking clear accountability and ownership throughout the wing to wing process
Actively seek customer feedback & use it to improve service offering
Fluency in German and English, with professional verbal & written communication skills
Success in a highly professional Customer Operations or HR Administration role, a fast-paced, customer-oriented environment within a large organization
Demonstrated organizational skills, high standard of accuracy, attention to detail, excellent follow-up skills and in documenting processes
Ability to prioritize multiple tasks, to anticipate, resolve challenges with accountability, ownership, flexibility and openness to change and work to deadlines
Proficient IT skills including Excel, Word and Outlook
Effective interpersonal skills; proven ability to develop and maintain team and client relationships, both in immediate and remote contexts
Comfortable delivering against quantitative and qualitative performance metrics
Confidentiality & controllership mindset
Willingness and ability to work remotely with HR colleagues and GE employees (e.g. regular telephone conversations)
Experience of administrating staffing, employee benefits, on-boarding or off-boarding processes, gained in a HR Shared Service environment
Strong interpersonal skills, proven ability to work as part of a team
Degree in Business Administration or related discipline
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