About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Director – Program Management is responsible for providing overall leadership and strategic direction for transforming GE’s legacy email environment into a full cloud based environment using Microsoft’s Exchange Online wherever possible, and cover all business specific and/or niche use-cases also thereby significantly reducing overall operating cost and taking user experience into the 21st century of consumer grade simplicity and usefulness.
Responsible for architectural design, provisioning and build, and operational management of messaging services in GE through managing all of GE’s email messaging resources, globally.
In this role, you will:
Ensures that development deliverables meet the “Definition of Done”
Manages risk and dependencies between organizations.
Defines and implement processes for coordination and communication between organizations and with GE stakeholders
Works closely with product release management to ensure that O&G Digital product deliverables are coordinated with corresponding deliverables from other O&G organizations
Establishes governance structure that identifies key performance indicators, sets milestones, and establishes a reporting cadence.
Tracks and monitors program status and metrics to ensure milestones are met, and internal and external delivery commitments are met.
Leads cross-discipline teams to establish an integrated plan to deliver team commitments
Ensures ongoing communication of progress against program objectives
Proactively identifies and resolves issues and makes recommendations for improvements to existing processes
Ensures that the product development process abides by all defined cross-discipline standards and all compliance and regulatory requirements
Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)
A minimum of 10+ years of experience along with established leadership across the discipline and function
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
Must be willing to travel <5%
Must be willing to work out of an office located in Miami, FL
Familiarity with O365 and Exchange Online (EXOL)/email architecture, Proofpoint/Malware detection, design, build and support (5-10 years)
Familiarity with Microsoft Active Directory and Exchange Server
Familiarity with messaging local legislations and associated challenges, worldwide
Experience with working with and facilitating a remote, distributed team (3-5 years)
Experience with supplier relationship management (3-5 years)
Experience managing cost centers and leading financial analyses (3-5 years)
Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.
Experience and understanding of the Cloud Development Lifecycle
Excellent computer skills and proficiency in excel, word, outlook, and access
Experience using Confluence, Rally, or AHA a plus.
Understand end user current and future messaging and email needs for efficient collaboration, including various use cases and personas
Actively drive the elimination of legacy on premise email solutions with ultimate focus on speed and cost out
Manage budgets and costs and associated cost centers
Provide team leadership for all email messaging resources in architecture, product management, provisioning and service delivery/operational support
Manage email service vendor and supplier relationships
Engage with GE’s businesses to leverage email to deliver business outcomes
Lead email service engineers in delivery of first class email services
Work to transition legacy On Premise email users to Exchange Online
Provide support for acquisitions and divestitures to ensure seamless transitions into and out of GE’s email environment
Work on scripting,develop, and maintain complex scripts in support of operational and project/migration objectives
Availability during off-hours to respond to and lead resolution of urgent, service affecting issues
Proven ability to define business requirements and apply various technical solutions
Proven track record of setting targets, executing a plan, and delivering results
Effectively manages risk and uncertainty for self and team.
Strong business analysis and problem solving skills
Ability to decompose problems and make decisions when problems or solutions are not 100% defined
Demonstrated experience leading and influencing across a complex, global matrix organization.
Proactively identifies and removes project obstacles or barriers on behalf of the team
Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions
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