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Role Summary: The Project Manager will own the project management and implementation process for GEHC Life Care Solutions products, including but not limited to sales order review; project planning and documentation, resource coordination, and issues resolution.
Essential Responsibilities: The LCS Project Manager is responsible for driving customer satisfaction and process productivity throughout the installation process including: 1. Acting as the primary liaison between GE and the customer project teams 2. Execute the implementation of managed projects including: a. Identification of GE and customer responsibilities and deliverables as defined in the sales contract b. Coordination of GE and contract resources in the execution of GE responsibilities c. Creation of project implementation timeline with collaboration between customer, GE, and contract resources d. Regular tracking and communication of implementation progress e. Tracking of equipment delivery, installation, and testing f. Tracking and assignment of project deliverables with owners and timing for completion g. Provide regular communications including project kick-off, regular status updates, and project closure including occasional customer site visits h. Lead implementation team during clinical “GoLive” of the equipment 3. Creation, maintenance and routing of formal project documentation to project teams and key stakeholders, within a timely manner. 4. Maintaining accurate project milestone date accuracy creating visible and predictable data for key business metrics and revenue forecasting 5. Identification, escalation and resolution of issues, which might affect customer satisfaction and GE operational targets 6. Participation in process improvement initiatives
Quality Specific Goals: 1. Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. 2. Complete all planned Compliance (Quality, EHS, etc) training within the defined deadlines. 3. Identify and report all customer or personal compliance concerns immediately to the appropriate organization. 4. Ensure accurate and timely creation, maintenance, and submission of required project documentation
Qualifications/Requirements: 1. Bachelors degree and 2 years of project management experience, or an Associates degree and 5+ years of Project Management experience 2. Minimum 2 years of experience leading cross-functional teams 3. Ability to work effectively in difficult and fast paced environment 4. Ability to work independently managing multiple projects and competing priorities to meet scheduled completion dates and customer expectations 5. Demonstrated experience with large-scale project management where deadlines were met on or ahead of schedule; construction, healthcare IT or equipment installations experience 6. Ability to work with and communicate with diverse work partners internal and external to GE and our customers. 7. Ability to work effectively from a remote home office location, based in NYC Metro area 8. Ability to work with and influence fellow team members to achieve mutual goals 9. Willingness to travel including overnight stays when necessary. 10. Working knowledge of Microsoft Windows and Office Applications 11. Must be legally authorized to work in the United States. 12. Must have a valid driver’s license
Desired Characteristics: 1. Bachelors Degree 2. Ability to communicate complex technical issues in a customer-friendly manner 3. Demonstrated customer service experience working in a clinical environment 4. Ability to provide constructive feedback to installation teams and contractors 5. Knowledge/experience within the healthcare industry and GEHC products 6. Proficient in project Management Software such as MS Project 7. Current Project Management Professional (PMP) certification 8. Six Sigma certification and/or experience in Lean methodology
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