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On Wing Customer Support Planner, LHR

  • GE Aviation
  • Experienced
  • Posted 1/5/2018 5:49:59 AM
  • 3043357
  • Job Function: Manufacturing
  • Business Segment: Aviation Supply Chain
Location(s): United Kingdom; Feltham, London, Reading, Slough, Bracknell, Heathrow


About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

It is not about your career… it is not about your job title… it is about who you are…. It is about the impact you are going to make on the world. You want to go into uncharted waters… do things that haven’t been done to make yours and someone else's life better. GE has been doing that for decades! We will continue to do so! We are the world’s digital industrial company.

At GE Aviation, we are imagination at work. Whether we’re manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world’s toughest problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial investment in research and development keeps us moving forward and looking ahead. At GE, developing people is embedded in our culture and integral to our growth. Here you’ll work collaboratively and across functions with the highest caliber talent, utilizing cutting-edge technology and processes. Whether it’s the next generation of ecomagination products or the future of aircraft engines, we’ve got the state-of-the-art resources to make those innovations a reality. If you’re passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come.

GE is committed to taking on the world’s toughest challenges. In order to fulfill that promise we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you!

Role Summary:
In this role, you will coordinate resources and tooling in order to satisfy Customer repair workscopes performed by On Wing Support Technicians, either on base or at remote locations around the world. Applicants will be familiar with quick-turn aircraft engine maintenance, repair and field services. You will communicate with internal team and customers to ensure seamless service and workscope execution.



Essential Responsibilities:
Continuation of Role Summary/Purpose:


Be accountable to Site Leader for all deliverables


  • Coordinate and provide support for the team in all Technical, Logistical, Environmental, Health & Safety (EH&S) and Quality requirements
  • Ensure daily planning sessions are held and objectives met by the team
  • Ensure customer objectives are met through job planning and execution (customer ownership to be determined by the Site Leader)
  • Provide internal and external customer support
  • Provide IROWCS transaction support
  • Support EH&S training / accident reporting
  • Coordinate technician training needs
  • Provide leadership and responsibility for customer operations teams and be accountable for those areas including overall management of customer contracts
  • Act as focal point for the application of airport passes and Visa country access and collaborate with the office manager to ensure their completion

Essential Responsibilities:

  • Be accountable to Site Leader for all deliverables
  • Coordinate and provide support for the team in all Technical, Logistical, Environmental, Health & Safety (EH&S) and Quality requirements
  • Ensure daily planning sessions are held and objectives met by the team
  • Ensure customer objectives are met through job planning and execution (customer ownership to be determined by the Site Leader)
  • Provide internal and external customer support
  • Provide IROWCS transaction support
  • Support EH&S training / accident reporting
  • Coordinate technician training needs
  • Provide leadership and responsibility for customer operations teams and be accountable for those areas including overall management of customer contracts
  • Act as focal point for the application of airport passes and Visa country access and collaborate with the office manager to ensure their completion


Qualifications/Requirements:
  • Bachelor's degree from an accredited university or college or equivalent knowledge and experience (or a high school diploma / GED with proven years of experience in Manufacturing).
  • Some additional years of experience in Materials Planning and Execution.
  • Some years of experience with commercial engine repair

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website

http://www.ukba.homeoffice.gov.uk/visas-immigration/working

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61212/hmg-personnel-security-controls.pdf



Desired Characteristics:
  • Strong oral and written communication skills.
  • Strong interpersonal and leadership skills.
  • Ability to influence others and lead small teams.
  • Lead initiatives of moderate scope and impact.
  • Ability to coordinate several projects simultaneously.
  • Effective problem identification and solution skills.
  • Proven analytical and organizational ability.
  • Repair experience with large commercial engines
  • Good team player with flexible approach and possess effective interpersonal and communication skills (written and oral)


Locations: United Kingdom; Feltham, London, Reading, Slough, Bracknell, Heathrow

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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