GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
This role drives overall client satisfaction based on consistent delivery of a total GE Healthcare solution. Responsible for providing the client with a single point of contact for all service operations. Develops a strategy to ensure client retention and growth through close interaction with the commercial sales teams.
Responsible for the profitability and customer satisfaction for assigned contracts.
Provide both service agreement, and time and material program management.
Assist in sales campaigns for new contracts and proposals.
Assure timely resolution of customer issues and customer satisfaction for assigned contracts.
Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams
Function as liaison between internal organizations and customers for assigned contracts
Develop an operational year plan for the own department activities
Suggest improvements in products, processes and procedures
Contribute to plan of larger unit. Works together with high level people from the business and SPB and EB level
Specify needs, communicates about project approach and presents outcomes of research done
Work with the GEHC businesses and account management team to ensure clear communication throughout the enterprise
Work on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions
Ensure timely contract renewals and warranty conversions
Aid sales processes to drive growth
Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services)
Minimum of 3 additional years of experience in Customer Contract Management
Flexible and able to succeed in ambiguous and rapidly changing environments
Willing to travel 20% of the time
Strong oral and written communication skills
Strong interpersonal and leadership skills
Ability to influence others and lead small teams
Lead initiatives of moderate scope and impact
Ability to coordinate several projects simultaneously
Effective problem identification and solution skills
Proven analytical and organizational ability
Strong problem solving skills and able to implement innovative solutions to customer problems
Experience working in a highly-matrixed environment
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