About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: A Customer Parts Delivery Associate drives solutions for customers needing parts for medical equipment during standard business hours.
Essential Responsibilities: •Perform professional customer call handling and communication. •Find and execute part order solutions for the Global Parts and Repair Solutions, Inside Sales, and Multi-Vendor teams. •Deliver part solutions within the required global compliance guidelines •Optimize all cycle time elements associated with the order fulfillment process. •Act independently in a self-directed manner. •Directly place orders with internal and external suppliers. •Leverage computer tools and on-line databases to determine best actions to take on orders. •Perform special operations required to manually fulfill orders when key data systems are undergoing maintenance. •Take action with other cross-functional teams including distribution, transportation, customs, order processing, asset planning, and repairable teams. •Create commercial invoices for some international orders when necessary. •Communicate accurate order status with field service teams, customers, and internal teams before passing orders to the next shift or responsible coordinator.
Qualifications/Requirements: 1.Customer communications and problem solving experience 2.Parts logistics and global systems understanding 3.Demonstrated team player that is effective working independently in a complex environment 4.Experience with Microsoft Office and Oracle applications
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