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Role Summary: The Training Program Leader, USCAN Service educates new and existing employees on how to effectively perform their jobs. The Training Program Leader, USCAN Service also addresses advancements in technology, the latest findings from research and development and changes at USCAN and the healthcare industry.
Essential Responsibilities: 1. Facilitates training programs and leadership topics for field leadership and front-line employees. 2. Ability to create a warm, welcoming, safe learning environment for all training for USCAN field. 3. Partner with USCAN stakeholders to help ensure delivery of strategy for instructor-led education offerings and meet required USCAN standards. 3. Acclimate new hires to USCAN, conduct on-boarding’s and support additional USCAN Service Training needs. 4. Organizes all training programs components, to include preparing course materials and training room coordination, back up for logistics when needed with the approval of management. 5. Assists non-technical USCAN leader with training content development and quality assurance. 6. Works with subject matter experts to understand how to leverage their experience and skillset with learning activities to exceed new hires onboarding experience. 7. Stays abreast of new and emerging technologies and collaborates with USCAN non-technical leaders on new hires have what they need to be productive when returning to the field. 8. Anticipates and meets the training and development needs of an innovative and competitive workforce and contributes to talent development where the organization most needs it. 9. Facilitates in virtual training environments to remote groups of participants using the appropriate technology. 10. Develops assessments techniques and processes to ensure we are exceeding the needs of our customers (field). 11. Prepares a variety of training materials, to include manuals, job aids, and PowerPoint presentations, ensures updated, accurate, and standardized across the board. 12. Ensures that all training materials and programs are compliant with laws and regulations governing the industry.
Qualifications/Requirements: Quality Specific Goals: 1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. 2. Complete all planned Quality & Compliance training within the defined deadlines. 3. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. 4. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. 5. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible. Basic Qualifications: 1. Bachelor’s or Master’s Degree in Business, Marketing, Project Management, Adult Education, Development, or Instructional Design and minimum five years’ experience in a healthcare environment. Instructional Design desired. 2. Minimum three years’ experience either in training development or delivery or three years’ experience in a healthcare services role. 3. Proven successful project management, program management, class facilitation, and collaboration skills. 4. Proven ability to manage multiple program and priorities in compressed timeframes. 5. Education development skills and understands the clinical healthcare marketplace and corporate environment. 6. Willing to travel up to 25%-35%; overnight stays and international travel when needed. 7. Legally authorized to work in the United States without sponsorship.
Desired Characteristics: 1. Master’s degree in Adult Education, Development, or Instructional Design. 2. Experience in healthcare services, healthcare education, or training marketplace. 3. High level understanding of the overall business lifecycle and the overall financial structure of a revenue generating organization. 4. Ability to think strategically and influence decisions with key business leaders. 5. Prior experience working for a large company in a matrix environment. 6. Demonstrated ability to energize, develop, and build rapport at all levels within an organization. 7. Ability to influence others without having authority 8. Results-driven, action-orientated, and passionate about making a positive customer impact, while balancing organizational needs. 9. Excellent verbal and written communication skills. 11. Possesses excellent interpersonal skills including the ability to collaborate with cross-functional team members. 12. Reliable, responsible, dedicated, committed, and fulfills obligations. 13. Adaptable, flexible, and open to change (positive or negative) key in this role, due to many key stakeholders, in response to new information, different or unexpected circumstances, and to ambiguous situations. 14. Accepts and adheres to high ethical, moral, and personal values in decisions, communication, and all actions. 15. Instructional design & development experience.
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