About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: Responsible for driving revenue growth for Clinical Care Solutions service portfolio (Ultrasound and Life Care Solutions) for non-strategic accounts and transactional accounts. The Service Sales Leader will manage a portfolio of high volume, transactional flow natured growth opportunities. This will include tele-sales processes and rigor (e.g. usage of CRM), timely follow ups, close systemic tracking and high level of efficiency and rigor in opportunity management.
Essential Responsibilities: • Delivers service revenue objectives by sourcing for leads in all CCS Service portfolio, including cold calling efforts. • Prospecting and qualifying leads, handling quotations and negotiations through remote contact. • Possess a deep level of understanding of service value propositions, both in Service Contract (MSA) and non-contract portfolios and articulating, presenting and selling through remote contact. • Prioritizes selling time to build and maintain a balanced funnel of prospects to generate sales, achieve account penetration and drive capture rate and revenue per IB. • Develops and maintains consultative sales relationships with all key-buying influences in each account. Utilizes installed base information, sales and service reports/databases, • Potentially managing and coaching a team of tele-sales specialists depending on business needs. • Pivoting between selling activities and building customer relationships and touchpoints over the phone. • Conducting and executing on ad-hoc market / customer research requirements on customer sales calls. • Conducting Customer Happy Pulse calls. • Tracking and validating of customer and install base (IB) information remotely and providing necessary information to backend support teams. • Supporting indirect channel commercial teams in transactional sales opportunities. • Partnering closely with service segment leaders and marketing to design and execute on growth programs tailored to local requirements. • Supports and partners with field sales and service personnel in their efforts to sell service.
Qualifications/Requirements: • 2+ years successful tele-sales or other forms of remote-selling experience • Proven track record of sales, meeting and exceeding sales targets, and penetrating new accounts and markets through proficiency in prospecting, lead qualification, sales and negotiations • Demonstrated excellence in ability to interact effectively with all levels of an organization, both internally and with external customers. • Highly motivated, goal-oriented self-starter with ability to work autonomously and as part of a team, takes initiative to make things happen, identifies what needs to be done and does it. • Language proficiency in English and local language (i.e. Bahasa Indonesia) • Effective communication skills and interpersonal skills.
Desired Characteristics: • Exceptional interpersonal skills - strong verbal phone communication, effective benefit-oriented presentation skills and robust influencing skills with persistence to overcome objectives. • Excellent organizational, project management and time management skills, including multi-taking and ability to prioritize and meet deadlines, follow up and attention to detail. Adaptable to multiple requests and daily changes. • Creative Problem Solving –Strong analytical skills demonstrating ability to identify root causes of problems; generate and evaluate creative alternative solutions; implement problem resolutions quickly and effectively with fact-based decisions. • Dependable: Being reliable, responsible, dedicated, committed, and fulfilling obligations • Adaptable/Flexible: Being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations in a high paced environment with changing needs • High Integrity: Accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with others • Experience with Customer Relationship Management tools • Basic understanding of technical/medical equipment and services, preferred knowledge in applicable specific GE Healthcare care areas desired • Team Management experience
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