About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Essential Responsibilities: Responsible for customer and field engineer support. Provide reactive and proactive remote service of customer equipment followed by appropriate action and ownership. Manage complex customer interactions while maintaining customer engagement and satisfaction. Isolate problems to source device; distinguish type of problem, identify potential solutions, isolate to most granular level resulting in solution. Drive world-class support to global GE Healthcare customers. Document and follow through with development for all submitted defects. Work with OEM vendors when applicable for problem resolution. Exemplifies “can do” attitude, identifies gaps and provides solutions. Build relationships across the organization, especially with the development teams to influence and improve product design and quality. Share information across the team, to the right audience with the appropriate level of detail and timeliness. Support process improvements which guide the development, sustaining & support activities. Work cross functionally with other business departments to align activities and deliverables. Communicate effectively both within immediate team, service, and across leadership teams. Prioritize multiple tasks and responsibilities while maintaining a high level of quality service. After hours support is required through a rotation of the team.
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