Lead Engineer 2 - Customer Application Engineering
Posted 1/2/2018 2:51:33 PM
Business Segment: GET Transportation
Location(s): United States; Florida; West Melbourne
About Us: At GE Transportation, we move the world. We are a global digital industrial leader and supplier to the rail, mining, marine, stationary power and drilling industries. Our solutions help customers deliver goods and services with greater speed and greater savings using our advanced manufacturing techniques, industry expertise and connected machines. Established more than a century ago, GE Transportation is a division of GE that began as a pioneer in passenger and freight locomotives. That innovative spirit still drives GE Transportation today. It's the engine of change that puts us at the forefront of transportation technology, software, and analytics. And it's why we continue to find-and realize-the potential that keeps our connected world moving forward. The GE Transportation Global Headquarters is located in Chicago, Illinois. There are over 65 service sites worldwide. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Lead Engineer will be responsible for managing and leading the deployment of GE Transportation’s Trip Optimizer product across multiple customers and ensure the product meets or exceeds customer requirements and expectations.
Plan and execute projects at various customer work sites in the US and abroad, including the activities of cross-functional resources and subcontractors.
Serve as the primary customer contact for the duration of each project through commissioning: Resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate / coordinate with cross-functional teams as appropriate
Translate customer needs / requirements into detailed project plans while driving internal execution to meet project targets and ensure CTQ’s are met.
Perform technical analysis in support of product deployment and performance monitoring to ensure customer satisfaction.
Manage a network of resources (including contractors) in support of project execution
Identify opportunities to expand the project in ways that bring value to our customer and satisfy our profitability requirements
Participate in the development of proposals for projects
Ensure that delivered products and services achieve highest quality and performance levels
Work with cross functional engineering resources to develop system changes, create and deploy test plans, establish and execute training sessions / manuals and lead functional implementation and validation
Bachelor of Science degree from an accredited university or college
At least 4 additional years of experience in project execution or engineering
Willingness and ability to travel domestically and internationally up to 15% of the time
Prior project execution experience with large-scale software projects and the ability to lead and motivate high potential technical project teams is preferred
Knowledge in Locomotive Systems and Railroad Operating Practices
Experience with Data/Information Systems
Graphical Information System (GIS) Experience
Experience in Data Analytics
Strong analytical and problem solving skills
Strong oral and written communication skills
Strong interpersonal and leadership skills
Proven ability to interact with customers successfully
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