About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence. Also he/she will be responsible for developing and maintaining strong interpersonal relationships with customer representatives.
Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment
Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
Maintaining tools and test equipment properly and ensuring they are calibrated
Identify Sales opportunities and communicate to account team and assists in the growth and direction of business in his/her geographic area
Working as a member of the local team to provide efficient and cost effective service delivery to all accounts with assigned area
Responsible for Warranty and PMS contract cost control. Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, plays a leading role on complex and multifunctional system fixes
Installation: Plays a leading role in complex and multifuntional rooms
Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Quality Specific Goals:
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any quality or compliance concerns and take immediate corrective action as required
Qualified to Degree level or equivalent (or strong experience as Field Service Engineer)
Technical analytical skills - very strong Field Services experience
Comprehensive knowledge of a specific modality or multi-modalities
Sought by others for guidance and advice
Ability to work independently with minimum direction
High work standards and quality. Initiative and motivation
Plans and organizes work effectively
Excellent communications, listening and interpersonal skills
Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
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