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Field Enginer Apprentice- Liguria

  • GE Healthcare
  • Entry-Level
  • Posted 12/22/2017 12:49:35 PM
  • 3042336
  • Job Function: Services
  • Business Segment: Healthcare Imaging
Location(s): Italy; Liguria- Genova & Other cities

About Us:
GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.
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Role Summary:
The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.

Essential Responsibilities:

  • Working with experienced field engineers on basic troubleshooting, installation, maintenance and service repair needs on designated equipment
  • Completing Preventative Maintenance and Functional Management Inspections
  • Ordering and managing repair parts cycle times
  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
  • Learning to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction
  • Maintaining tools and test equipment properly and ensuring they are calibrated
  • Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements
  • Working with experienced field engineers on managing vendors’ service delivery processes in compliance with GE Healthcare policies
  • Learning to utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
  • Working as a member of the local team to provide efficient service delivery to all accounts within assigned area
  • Ability to answer service calls independently without assistance within 1 year of employment


    • Degree in either Electrical Engineer, Engineering with a heavy focus in Electrical, or Biomedical Engineering Technology; or pursuing a bachelor’s degree with at least 3 years toward the program
    • Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
    • Change agent and process oriented
    • Ability to show self-initiative & motivation
    • Experience interfacing with both internal team members and external customers as part of a solution based service process
    • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
    • Experience troubleshooting and responding to customer concerns
    • EU Work Permit

      Locations: Italy; Liguria- Genova & Other cities

      GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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