About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: The China Services Leader - GE Additive demonstrates accountability for functional, business, and broad company objectives. You will responsible for managing all services and support deliverables of Field Service Engineer and Application Engineer teams within China
Essential Responsibilities: In this role, you will : • Plan, communicate, schedule, and monitor, events and equipment to meet or exceed the requirements of projects with respect to cost of ownership, reliability and readiness, timeline, quality, safety, and other aspects. • Review technical details of service contracts & proposals to ensure risk, compliance & technical breadth meet our capabilities • Provide technical guidance to direct reports & other departments within integrity • Define, document, and manage the process of project management for China • Lead kick-off meetings and full customer communication and engagement plan for project and schedule events • Ensure that operation functions work at optimal efficiency, including, personnel scheduling, monitoring • Monitor and manage the financial forecasting of cost relate to staff customer support functions • Talent development to meet the needs of our Chinese customers • Alignment with GE Additive growth initiatives and key strategies • Understand Chinese customer resource requirements and align team accordingly • Maintain connectivity with other functions within GE Additive, to include Sales, Applications, Engineering, and Materials. • Drive maintenance contract profitability. • Function as escalation point for all Field Service and Application Engineer matters within your assigned region / team
Qualifications/Requirements: • Bachelor's degree from an accredited university or college • A minimum of 10 years of experience in services or customer support leadership role • A minimum of 5 years of experience directly managing team
ELIGIBILITY REQUIREMENTS: • Ability and willingness to travel up to 50% of the time
Desired Characteristics: • Experience in managing a Field Service Team supporting the 3D Printing Industry is a plus • Experience in managing a geographically dispersed team. • Strong Organizational Skills • Ability to communication effectively both cross-functionally, and vertically
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