About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: This position is maternity leave cover.
Responsible for administrative support for the Service & Sales Managers, follow up on meetings, events/customer events planning. Has responsibility for Tendering process, processing sales quotes or acquisition of resources for new field personnel. Includes analytical work and report processing and management of department communication needs. Also has the responsibility to coordinate the day to day activities for the service maintenance team.
Essential Responsibilities: • Provide administrative support to the Service & Sales Managers through effectively maintaining and coordinating calendars, scheduling appointments, meetings, making travel arrangements, telephone/reception coverage, filing and document creation • Acting as an information distribution center for the department: collect, consolidate and disseminate information from/to all the team members to ensure knowledge sharing and execution of function strategy • Provide effective administration in support of tender production to minimise turnaround, maximise quality, business performance and customer satisfaction • Monitors and controls the throughput of tenders being worked ensuring that return dates are met • Provide policy and process support to sales team on tendering: information collection, country policy research etc • Give sales support on individual and team basis to allocated Local Customer Team sales function • Support Commercial Leader with periodic sales performance analysis; sales/deal tracker or other tools as required via the weekly meeting • Support Sales team with Customer Visits – organising and ensuring correct details and travel plans are maintained for all personnel involved • Control supplies of literature brochures and managing filing and stationery • Work closely with the Marketing team to support Conferences and Meetings in the Region • Ensure processing of all Invoices received to the Service and Sales teams • Assist with the l scheduled servicing’s for the Life Care Solutions (LCS) business – help with booking the Preventative Maintenance (PMs) with the customer • Customer and Field Engineer communication – Confirm the bookings with the customer and for the engineer • Assist with the plan servicing’s in conjunction with customer – as above • Assist with day to day roster of the Maintenance Field Engineer (FE) – organize daily where Engineer will need to be • Ensures statutory reporting requirements are completed – Once PM completed - paperwork is completed by FE • Ensures real time debriefing occurs – see if FE completed and report to SDM if not done so they can follow up • Complete Daily customer activity reports for LCS and Ultrasound (US) for Service Delivery Manager to follow up with FE
Qualifications/Requirements: • Proficient in use of Microsoft office with speed and accuracy • Excellent verbal and written communication • Ability to work under pressure against tight deadlines, getting work right first time • High level of telephone and customer care skills • Time Management skills with the ability to work with accuracy and minimum of supervision
Desired Characteristics: • 3-5 years working experience in commercial field; • Ability to multitask and Resourceful
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