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Customer Support Engineer Analyst

  • GE Healthcare
  • Experienced
  • Posted 12/21/2017 4:50:48 PM
  • 3038967
  • Job Function: Services
  • Business Segment: Healthcare Digital
Location(s): United States; Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming; Wauwatosa


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
Responsible for providing expert software technical support and/or Application Support including maintenance for customers. Provide support to customers experiencing application workflow displaying an in-depth client workflow or technical difficulties displaying in-depth knowledge of the technology in the Software Products. Requires the ability to communicate effectively with customers regarding application/technical issues. Follows procedures for reporting application bugs and updating.

Essential Responsibilities:

  • Uses troubleshooting techniques and programming skills to
    make needed modifications to customer database and ensure information integrity
  • Uses troubleshooting techniques and programming skills to
    analyze and resolve customer issues as assigned in compliance with the standard
    turn-around time or project milestones
  • Uses standard utilities and programming skills, deliver
    software to customer sites from GEHC standard version libraries as well as
    updates GEHC  system with resolution
    status
  • Supports product or application with little or no assistance,
    maintains a high level of quality following all GEHC department standards
  • Is responsible for quality solutions to be implemented at
    client sites
  • Understands and follows departmental standards
  • Adheres to and advances the use of GEHC coding conventions,
    debugging techniques, tools, and documentation. 
  • Acts as a technical resource to other members of the
    department and customers
  • Analyzes and resolves most software issues with minimum
    assistance
  • Specifies, sets up, codes, and processes complex conversion
    and interfaces for assigned clients meeting all project plan dates set
  • Has in-depth knowledge of at least 1 major product. Supports
    multiple products or suites, while maintaining a high level of quality,
    following all GEHC department standards
  • Has a concentration in/familiarity with other applications
    to develop integration expertise
  • May write or contribute user/technical documentation and
    case notes
  • Meets with customers as necessary, analyzes their needs, and
    provides insight into products and their functionality
  • May be required to work overtime, on-call, weekends, and
    holidays
  • Identify and report any personal quality or compliance
    concerns immediately to the Quality Organization, ensure timely dispatch
    closure
  • Ensure completion of all field modifications instructions
    (FMI’s) within prescribed timeframe
  • Participate in continuous improvement activities by
    identifying and appropriately escalating process and product quality gaps
  • Flexibility to provide onsite support, as needed
  • Provides customer support in 24x7 environment









































Qualifications/Requirements:

Basic Qualifications:



  • Bachelor’s Degree or Associates and 1 year of progressive
    experience within technical service role or equivalent (defined as High School
    Diploma/GED and 4 years progressive experience within technical service role:
    software, hardware, networks databases, and/or desktops.
  • GE Leadership Program Graduates will get credit towards
    relevant work experience, commensurate to the program they have completed
  • Legal authorization to work in the U.S. is required.  We will not sponsor individuals for
    employment visas, now or in the future, for this job







Eligibility Requirements:



  • Legal authorization to work in the U.S. is required. We will
    not sponsor individuals for employment visas, now or in the future, for this
    job opening.



Desired Characteristics:

  • Bachelor’s Degree in Computer Science, IT or related field
  • Knowledge/experience with the healthcare industry
  • Strong customer-service skills
  • Highly motivated team-player
  • Prior project or technical leadership experience
  • Demonstrated ability to train/mentor peers
  • Ability to stay calm in pressurized situations and coach
    people through solving problems
  • Ability to drive improvements in efficiency

















#DTR



Locations: United States; Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming; Wauwatosa

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.


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