About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Responsible for managing the work deliverables of the platform/product/solution, within GE Lighting or ownership of large and/or complex functional product(s) within the platform. Accountable to lead the design and execution of transforming the current support environment. In addition, you will to provide leadership, vision, and standards for the support team that enables a world-class end user support experience.
Act as technical leader within Digital Technology and provide development, mentoring and coaching to direct/indirect reports.
Apply operational oversight to processes and procedures, including any dependencies on vendors, service providers, various business contacts and/or internal stakeholders.
Ensure operational service gaps are corrected in a timely manner and acceptable to the business.
Enable and ensure sufficient coverage across all global offices, for data center technology services, as well as cloud-enabled solutions. Be available to assist in live site support and incident management and resolution as needed.
Respond to and promptly resolve unplanned outages through mitigation efforts to ensure the highest levels of adherence to standards and service level agreements.
Coordinate and oversee root cause analysis efforts, identify recurring issues and recommend long-term solutions and risk reduction plans.
Communicate to key stakeholder’s important information about system maintenance, changes, events, and addresses concerns regarding any aspect of the services.
Provide input to operational budgets and manage operations in accordance with approved annual budgets.
Partner with Security and Compliance Teams to ensure secure computing environment, policy enforcement, vulnerability remediation, threat detection & response, incident management and compliance fulfillment.
Drive accountability of staff and service providers; monitor performance on SLAs through regular review. Oversee contract negotiations from vendors and service providers, define statements of work, negotiate costs and value-add services, identify optimal SLAs, and ensure vendor timelines are adequate to ensure all aspects of technology operations requirements and performance standards are met.
Bachelor’s Degree in Computer Science or in “STEM” field (Science, Technology, Engineering and Math) from accredited institution.
10+ years experience managing complex and diverse technology operations and teams, with at least 5 years involving delivery of infrastructure design and operational excellence.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Proven experience managing globally distributed teams and resources where systems availability and quality are a priority.
Deep expertise and demonstrated technical competence in multiple technology domains with a focus on virtualization, cloud, server, network, voice, data systems.
Experienced leader of other people leaders and senior individual contributors. Proven track record of strong people management within Digital Technology/ IT organization. Strong ability to provide coaching, feedback, developmental opportunities, etc. to direct/indirect reports within broader team.
Strong cross-functional collaboration and influencing skills: places high emphasis on strategy & influence. Ability to influence from both a strategic and technical standpoint across the function and business, as well as at peer level. Must also be able to influence beyond the scope of immediate business segment, potentially across modalities and CoEs.
Exceptional organizational and project management skills, including the ability to plan, schedule, and successfully carry out multiple projects at the same time to successful conclusion.
Knowledge of and/or prior experience with VMWare, AWS, Microsoft Azure, Cisco Networking, Hardware, Enterprise Implementation of Office 365,
Experience deploying solutions on a large enterprise scale
Experience establishing a culture of high performance, transparency and continuous improvement
Experienced with implementation of automated processes, including provisioning, application and patch management, monitoring and alerting, capacity monitoring and planning.
Exposure to multi-cultural global IT operations delivery. Ability to manage multi-cultured, global teams with an appreciation and awareness of individual differences
Demonstrated track record of working with high-level Business and IT executives in translating business strategies into IT investments
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