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Director - Digital Operations

  • GE Digital
  • Experienced
  • Posted 12/20/2017 3:51:13 PM
  • 3038901
  • Job Function: Digital Technology
  • Business Segment: Digital Technology
Location(s): United States; Ohio; East Cleveland


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

Responsible for managing the work deliverables of the
platform/product/solution, within GE Lighting or ownership of large and/or
complex functional product(s) within the platform. Accountable to lead the
design and execution of transforming the current support environment. In addition, you will to provide leadership, vision, and standards
for the support team that enables a world-class end user support experience.



Essential Responsibilities:

  • Act as technical leader within Digital Technology and
    provide development, mentoring and coaching to direct/indirect reports.
  • Apply operational oversight to processes and procedures,
    including any dependencies on vendors, service providers, various business
    contacts and/or internal stakeholders.
  • Ensure operational service gaps are corrected in a timely
    manner and acceptable to the business.
  • Enable and ensure sufficient coverage across all global
    offices, for data center technology services, as well as cloud-enabled
    solutions. Be available to assist in live site support and incident management
    and resolution as needed.
  • Respond to and promptly resolve unplanned outages through
    mitigation efforts to ensure the highest levels of adherence to standards and
    service level agreements.
  • Coordinate and oversee root cause analysis efforts, identify
    recurring issues and recommend long-term solutions and risk reduction plans.
  • Communicate to key stakeholder’s important information about
    system maintenance, changes, events, and addresses concerns regarding any
    aspect of the services.
  • Provide input to operational budgets and manage operations
    in accordance with approved annual budgets.
  • Partner with Security and Compliance Teams to ensure secure
    computing environment, policy enforcement, vulnerability remediation, threat
    detection & response, incident management and compliance fulfillment.
  • Drive accountability of staff and service providers; monitor
    performance on SLAs through regular review. Oversee contract negotiations from
    vendors and service providers, define statements of work, negotiate costs and
    value-add services, identify optimal SLAs, and ensure vendor timelines are
    adequate to ensure all aspects of technology operations requirements and
    performance standards are met.



Qualifications/Requirements:

Basic Qualifications:

  • Bachelor’s Degree in Computer Science or in “STEM” field
    (Science, Technology, Engineering and Math) from accredited institution.
  • 10+ years experience managing complex and diverse technology
    operations and teams, with at least 5 years involving delivery of
    infrastructure design and operational excellence.

Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will
    not sponsor individuals for employment visas, now or in the future, for this
    job opening. 



Desired Characteristics:

  • Proven experience managing globally distributed teams and
    resources where systems availability and quality are a priority.
  • Deep expertise and demonstrated technical competence in
    multiple technology domains with a focus on virtualization, cloud, server,
    network, voice, data systems.
  • Experienced leader of other people leaders and senior
    individual contributors. Proven track record of strong people management within
    Digital Technology/ IT organization. Strong ability to provide coaching,
    feedback, developmental opportunities, etc. to direct/indirect reports within
    broader team.
  • Strong cross-functional collaboration and influencing
    skills: places high emphasis on strategy & influence. Ability to influence
    from both a strategic and technical standpoint across the function and
    business, as well as at peer level. Must also be able to influence beyond the
    scope of immediate business segment, potentially across modalities and CoEs.
  • Exceptional organizational and project management skills,
    including the ability to plan, schedule, and successfully carry out multiple
    projects at the same time to successful conclusion.
  • Knowledge of and/or prior experience with VMWare, AWS,
    Microsoft Azure, Cisco Networking, Hardware, Enterprise Implementation of
    Office 365,
  • Experience deploying solutions on a large enterprise scale
  • Experience establishing a culture of high performance,
    transparency and continuous improvement
  • Experienced with implementation of automated processes,
    including provisioning, application and patch management, monitoring and
    alerting, capacity monitoring and planning.
  • Exposure to multi-cultural global IT operations delivery.
    Ability to manage multi-cultured, global teams with an appreciation and
    awareness of individual differences
  • Demonstrated track record of working with high-level
    Business and IT executives in translating business strategies into IT
    investments

#DTR



Locations: United States; Ohio; East Cleveland

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.


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