GE Careers
Apply Now    

Sr. Customer Support Engineer

  • GE Healthcare
  • Experienced
  • Posted 12/18/2017 6:50:34 PM
  • 3039510
  • Job Function: Services
  • Business Segment: Healthcare Digital
Location(s): United States; Washington; Open remote, and other US cities.


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
Provide expert software technical support for customer, escalations and provide remote solutions to customers experiencing technical difficulties. Will support the following products CPACS, PACS IW, EA, ZFP, Universal Viewer using the current technology used in GEHC Software Products for example Windows Server, PowerShell, SQL Server, Linux, Sybase, Replication, Networking, IIS, SSL and Tomcat. Requires the ability to communicate effectively with customers and follow required procedures..

Essential Responsibilities:

  • Uses advanced troubleshooting techniques and programming
    skills to make needed modifications to customer database to ensure information
    integrity for the customer
  • Uses advanced troubleshooting techniques and programming
    skills to analyze and resolve customer issues as assigned in compliance with
    the standard turn-around time or project milestones
  • Uses standard utilities and programming skills, deliver
    software to customer sites from GEHC standard version libraries
  • Updates GEHC system with resolution status
  • Supports product or application with little or no
    assistance, while maintaining a high level of quality following all GEHC
    department standards Is responsible for quality solutions to be implemented at
    client sites
  • Understands and follows corporate, divisional and
    departmental standards
  • Adheres to and advances the use of GEHC coding conventions,
    debugging techniques, tools, and documentation
  • Expert in the use of a wide range of debugging techniques
  • Has in-depth knowledge of at least 1 major product
  • Analyzes and resolves complex software issues with minimum
    assistance
  • Assists in conducting business evaluations and document
    findings in the agreed upon turn-around times
  • Serve as an escalation point within the team to increase knowledge
    and decrease escalations
  • Acts as a resource, coach, and mentor as applicable,
    including serving as a functional resource to staff and customers Identify
    knowledge gaps and trends to develop training and build the skills of fellow
    engineers
  • Contributes quality articles to the knowledge base, also
    responsible for technical reviews of other team members articles
  • Specifies, sets up, codes, and processes complex conversion
    and interfaces for assigned clients as applicable - meeting all project plan
    dates set
  • Displays in-depth knowledge to support multiple products or
    suites with little or no assistance, while maintaining a high level of quality
    and following all GEHC department standards
  • Has a concentration in/familiarity with other applications to
    develop integration expertise
  • May write or contribute user/technical documentation and
    case notes
  • Meets with customers as necessary, analyzes their needs, and
    provides insight into products and their functionality
  • May be required to work overtime, on-call, weekends, and
    holidays Identify and report any personal quality or compliance concerns
    immediately to the Quality Organization
  • Ensure timely dispatch closure
  • Ensure completion of all field modifications instructions
    (FMI’s) within prescribed timeframe
  • Participate in continuous improvement activities by
    identifying and appropriately escalating process and product quality gaps,
    providing solutions when possible
  • Flexibility to provide onsite support, as needed
  • Provides advanced customer support in 24x7 environment



















































Qualifications/Requirements:

Basic Qualifications:



  • Bachelor’s Degree with minimum of 3 years technical working experience
    or Associates Degree and 5 years of technical customer support experience or
    High School Diploma/GED and High School and 7 years of customer support
    experience.



Eligibility Requirements:



  • Legal authorization to work in the U.S. is required. We will
    not sponsor individuals for employment visas, now or in the future, for this job
    opening.
  • Computer skills to include knowledge of software programing and
    database applications.
  • Ability to work independently with minimum direction.
  • Effective communication skills.
  • Demonstrated ability to effectively
    interface with cross-functional teams.
  • Ability to work night/weekends.











Desired Characteristics:

  • Bachelor’s Degree in Computer Science, IT or related field
  • Knowledge/experience with the healthcare industry
  • Strong customer-service skills
  • Highly motivated team-player
  • Prior project or technical leadership experience
  • Demonstrated ability to train/mentor peers
  • Ability to stay calm in pressurized situations and coach people
    through solving problems
  • Ability to drive improvements in efficiency knowledge of GE
    Healthcare products preferred
  • Proficient in Microsoft Office Suite, Excellent computer skills,
    Networking ability
  • Green Belt certified





















#DTR



Locations: United States; Washington; Open remote, and other US cities.

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.


Apply Now    
Link for schema

GE Careers Technical Assistance

Having technical issues with ge.com/careers or your application? We're here to help.

Get In Touch

Connect With Us

Stay up to date on GE and possible opportunities that open in areas that interest you.

Sign Up