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Technical Support Engineer

  • GE Healthcare
  • Experienced
  • Posted 12/18/2017 7:49:53 AM
  • 3038920
  • Job Function: Services
  • Business Segment: Healthcare Digital
Location(s): Belgium; Diegem

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities
for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and
machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we
live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s
about making the world work better. GE is transforming itself to become the world's premier digital industrial
company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower
operating costs, reduce risk and accelerate operational performance with our Predix platform and software

GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.

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Role Summary:
Technical Support Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence. Also, he/she will be responsible for developing and maintaining strong interpersonal relationships with customer representatives.

Essential Responsibilities:

  • Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment, servers and workstations
  • Execute preventive maintenance as well as periodic controls (on location or remote)
  • Daily communicate with the customer, doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
  • Solution Driven
  • Support rotations 24/7 - max 10 weeks per year
  • Support backup for Customer Care Center when needed
  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
  • Ensure all tasks are up-to-date, including maintaining the customer service, keeping track of customer service books and internal maintenance records in time and expense reports, assets, documentation, architecture
  • Maintaining tools and test equipment properly and ensuring they are calibrated
  • Identify Sales opportunities and communicate to account team and assists in the growth and direction of business in his/her geographic area
  • Working as a member of the local team to provide efficient and cost-effective service delivery to all accounts with assigned area
  • Responsible for Warranty and PMS contract cost control. Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
  • Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, plays a leading role on complex and multifunctional system fixes
  • Installation: Plays a leading role in complex and multifunctional rooms
  • Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement

  • Bachelor in Engineering (telecommunications/computer science preferred) or equivalent knowledge or experience
  • Willing to travel in Belgium, Netherlands and France
  • Proven experience on IT-maintenance on the level of information systems, hardware and software
  • Good knowledge on databases (Oracle, Sybase, SQL Server) as well as good knowledge on Windows- and Linux Operating systems
  • Virtualization knowledge (VmWare)
  • Is a plus:
    • Technical skills in RIS/PACS
    • Knowledge of DICOM / HL7 / IHE / XDS-norms
    • Comprehensive knowledge of a specific modality or multi-modalities
  • Ability to work independently
  • High work standards and quality. Initiative and motivation
  • Plans and organizes work effectively
  • Excellent communications, listening and interpersonal skills
  • Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
  • Fluent in Dutch/Flemish, English and French

Desired Characteristics:
  • Leading & Relating to Others:
    • Establishes good relationships with customers and staff
    • Builds wide and effective network of contacts inside and outside the organization
    • Relates well to people at all levels
    • Manages conflict
  • Shares Expertise:
    • Applies specialist and detailed technical expertise
    • Develops job knowledge and expertise through continual professional development
    • Shares expertise and knowledge with others
    • Uses technology to achieve work objectives
    • Demonstrates an understanding of different organizational departments and functions
  • Organizing & Executing:
    • Focuses on customer needs and satisfaction
    • Sets high standards for quality and quantity
    • Monitors and maintains quality and productivity
    • Works in a systematic, methodical and orderly way
    • Consistently achieves project goals
    • Takes responsibility for actions, projects and people
    • Takes initiative, acts with confidence and works under own direction
    • Initiates and generates activity
  • Communicating:
    • Speaks clearly and fluently
    • Expresses opinions, information and key points of an argument clearly
    • Makes presentations and undertakes public speaking with skill and confidence
    • Responds quickly to the needs of an audience and to their reactions and feedback
    • Projects credibility
    • Works productively under pressure
    • Keeps emotions under control during difficult situations
    • Balances the demands of a work life and a personal life
    • Maintains a positive outlook at work
    • Handles criticism well and learns from it
  • Supporting & Cooperating:
    • Demonstrates an interest in and understanding of others
    • Adapts to the team and builds team spirit
    • Listens, consults others and communicates proactively
    • Supports and cares for others
    • Upholds ethics and values
    • Appropriately follows instructions from others without unnecessarily challenging authority
    • Follows procedures and policies
    • Compiles with legal obligations and safety requirements of the role
  • Embracing Change & Demonstrating Enthusiasm:
    • Adapts to changing circumstances
    • Accepts new ideas and change initiatives
    • Adapts interpersonal style to suit different people or situations
    • Works hard and puts in longer hours when necessary
    • Identifies development strategies needed to achieve career goals and meet new or changing demands of the job
  • Commercial Thinking:
    • Keeps up to date with competitor information and market trends
    • Identifies business opportunities for the organization
    • Demonstrates financial awareness

Locations: Belgium; Diegem

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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