About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.
GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.
Role Summary: Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area.
Maintains all models specific to a modality in the assigned area
Total system level trouble-shooting on complex multi-symptom problems
Daily interface with doctors and technicians on equipment status issues
Acts to ensure satisfaction to primary customers
Assists in Account Sales visits; helps train others where necessary
Identify sales opportunities and communicate to account team
Assists in the growth and direction of business in his/her geographic area
Responsible for Warranty and PMS contract cost control
Responsibly completes all administration tasks on time
Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
Plays a leading role in complex and multifuntional rooms
Shares best practices
Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Quality Specific Goals:
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
Identify and report any personal quality or compliance concerns immediately to the Quality Organization
Insure timely dispatch closure
Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Qualified to Degree level or equivalent
Technical analytical skills
Proven Field Services experience
Comprehensive knowledge of a specific modality or multi-modalities
Sought by others for guidance and advice
Proficiency in English
Ability to work independently with minimum direction
High work standards and quality
Initiative and motivation
Plans and organizes work effectively
Excellent communications, listening and interpersonal skills
Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
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