Location(s): United States; Massachusetts; Marlborough
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There is no other life sciences company quite like GE Healthcare Life Sciences. A $5 billion business with more than 11,000 individuals in over 100 countries, we are at work enabling a new era in medicine. For more than 60 years, GE Healthcare Life Sciences has globally supported the development and use of new therapies, helping accelerate the journey from biological understanding to clinical therapy. GE Healthcare Life Sciences works with cutting edge technology enabling and advancing the discovery, diagnosis and medical treatments of the present and the future. We are accelerating biology to cell therapy in ways no other company can.
Learn More About Careers at GE Healthcare – Life Sciences GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Support Scientist provides pre- and post-sale technical assistance, troubleshooting and product recommendations to both internal and external customers via phone and email.
Essential Responsibilities: Duties include (but are not limited to):
Answer incoming technical inquiries from customers via telephone and email.
Participate in product training and activities to develop their knowledge, use databases to access product information, log customer feedback, report quality issues and suggest product and process improvements.
Participate in activities such as developing and delivering technical training, reviewing product literature, field and lab work, trade shows and system installations.
Quality Specific Goals:
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any quality or compliance concerns and take immediate corrective action as required
Support compliance/closure of Regulatory and Quality requirements before completing Design Outputs/Program Deliverables
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Bachelor's degree in Biology, Chemistry, Biochemistry, Molecular Biology or Chemical/Biochemical Engineering or related field
Minimum of 3 years lab experience with cell culture or protein purification technologies.
Hands-on experience with lab and/or bioprocess equipment such as bioreactors or chromatography instrumentation
Strong communication skills – able to present ideas clearly and concisely both orally and in writing. Actively probes for information and listens.
Masters or PhD degree in in Life Sciences, Chemistry, Biomedical Engineering or related field
Industry experience in pharmaceutical or biotechnology company
Familiarity with regulatory compliance in drug development
Laboratory experience with GE Healthcare Life Sciences equipment such as bioreactors or chromatography, equipment
One or more years of technical support, field applications or sales experience emphasizing customer contact
Teaching or training experience including design and delivery of basic and advanced concepts to technical or non-technical individuals.
Proven ability to contribute in a multi-disciplinary team environment
Self-starter, energizing, results oriented, and able to multi-task
Demonstrated problem solving ability and results orientation
Locations: United States; Massachusetts; Marlborough
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