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Support Scientist

  • GE Healthcare
  • Experienced
  • Posted 12/14/2017 3:50:26 PM
  • 3039893
  • Job Function: Engineering/Technology
  • Business Segment: Healthcare Life Sciences
Location(s): United States; Massachusetts; Marlborough


About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.



There is no other life sciences company quite like GE Healthcare Life Sciences. A $5 billion business with
more than 11,000 individuals in over 100 countries, we are at work enabling a new era in medicine. For
more than 60 years, GE Healthcare Life Sciences has globally supported the development and use of new therapies, helping accelerate the journey from biological understanding to clinical therapy. GE Healthcare Life Sciences works with cutting edge technology enabling and advancing the discovery, diagnosis and medical treatments of the present and the future. We are accelerating biology to cell therapy in ways no other company can.



Follow us on Facebook and Twitter and watch our discoveries in action on our YouTube channel.


Learn More About GE Healthcare – Life Sciences


Learn More About Careers at GE Healthcare –
Life Sciences

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Support Scientist provides pre- and post-sale technical assistance, troubleshooting and product recommendations to both internal and external customers via phone and email.

Essential Responsibilities:
Duties include (but are not limited to):

  • Answer incoming technical inquiries from customers via telephone and email.
  • Participate in product training and activities to develop their knowledge, use databases to access product information, log customer feedback, report quality issues and suggest product and process improvements.
  • Participate in activities such as developing and delivering technical training, reviewing product literature, field and lab work, trade shows and system installations.


Quality Specific Goals:

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
  • Complete all planned Quality & Compliance training within the defined deadlines
  • Identify and report any quality or compliance concerns and take immediate corrective action as required
  • Support compliance/closure of Regulatory and Quality requirements before completing Design Outputs/Program Deliverables
  • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible


Qualifications/Requirements:

  • Bachelor's degree in Biology, Chemistry, Biochemistry, Molecular Biology or Chemical/Biochemical Engineering or related field
  • Minimum of 3 years lab experience with cell culture or protein purification technologies.
  • Hands-on experience with lab and/or bioprocess equipment such as bioreactors or chromatography instrumentation
  • Strong communication skills – able to present ideas clearly and concisely both orally and in writing. Actively probes for information and listens.


Desired Characteristics:

  • Masters or PhD degree in in Life Sciences, Chemistry, Biomedical Engineering or related field
  • Industry experience in pharmaceutical or biotechnology company
  • Familiarity with regulatory compliance in drug development
  • Laboratory experience with GE Healthcare Life Sciences equipment such as bioreactors or chromatography, equipment
  • One or more years of technical support, field applications or sales experience emphasizing customer contact
  • Teaching or training experience including design and delivery of basic and advanced concepts to technical or non-technical individuals.
  • Proven ability to contribute in a multi-disciplinary team environment
  • Self-starter, energizing, results oriented, and able to multi-task
  • Demonstrated problem solving ability and results orientation


Locations: United States; Massachusetts; Marlborough

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.


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