GE Careers
Apply Now    

Customer Service Representative

  • Current & GE Lighting
  • Experienced
  • Posted 12/14/2017 12:50:53 PM
  • 3040547
  • Job Function: Customer Service
  • Business Segment: Current & Lighting GE Lighting
Location(s): United States; Virginia; Glen Allen


About Us:

At GE Lighting, we’re bringing the future to light through a new generation of lighting that is as different from Edison’s first light bulbs as smartphones are from the first telephones. We’re innovating ultra-efficient, high-quality and affordable LEDs for every socket and every room in the home. Plus, we’re unleashing the ultimate living experience through a suite of connected lighting products that enable homeowners to do more, be better and connect simply.


C by GE/Connected:

GE’s C by GE brand unleashes the ultimate living experience through a suite of connected products that enable homeowners to do more and be better. Part of the GE Lighting portfolio, C by GE products build on the company’s century of innovation, invention and imagination at work. Our deep understanding of the home and our expertise in the connectivity of things results in simple, connected designs to help people thrive.

In the US, GE continues to be the most recognized, respected, trusted and preferred lighting brand.


GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
GE Lighting's professional Channel Sales team has an exciting opportunity for a customer service resource to be on the forefront of Lighting's commercial transformation efforts. Commercial Transformation is a commitment to better position our commercial teams in sales, marketing, and commercial services to grow sales in a new, evolving marketplace without impacting the customer service demands of our channel partners.

Essential Responsibilities:

In addition you will :


  • Serve as the primary point of contact for distribution customers within a defined geography
  • Responsible for handling all Inquiry to Order(ITO) and Order to Remittance(OTR) requests from customer base, including price and availability, stock check, back order assistance, system user set ups, order tracking, claims, order expedites, and Returned Goods Authorization (RGA)
  • Understand customer organizations and processes and Lighting sales / sales support programs and leverage all elements for maximum effectiveness
  • Understand how Lighting internal processes interact with customer base
  • Build local market intelligence and commercial savvy to understand distribution strengths / weaknesses, distribution end-user customer base, competitive market price levels, and potential for commercial conflicts
  • Provide schedule dates for shipments and availability requests
  • Take ownership of delivery schedule issues (date & information availability) and coordinate directly with supply chain for schedule improvements and manual reallocations, when necessary
  • Communicate decisions to customer and notify outside sales team of any potential commercial issues
  • Resolve all shipping discrepancies, including late shipments, damaged shipments, and incorrect shipments
  • Use data to identify productivity improvement opportunities via e-tools
  • Act as EliteNet expert on benefits, capabilities, functionality, and limitations
  • Facilitate conversion of customers to increase utilization
  • Educate customers on the benefit of the tool and communicate potential improvements that would create productivity gains internally and for our distribution partners
  • Educate customers on new products as they are released to the market
  • Provide customers with technical recommendations by offering products appropriate for the application
  • Fulfill cross-reference requests from assigned sales representatives to Lighting products from competitive product codes, competitive product descriptions, and / or limited descriptive data
  • Understand pricing model and effectively communicate price levels to customers for specific skills
  • Solicit public competitive information for pricing request and gather intelligence required to enter pricing requests into pricing tool / Deliver approved pricing to customer
  • Troubleshoot technical issues and process product failure complaints when appropriate / Engage quality team to seek resolution to customer product issue
  • Partner with lighting sales representatives to identify issues and commercial conflicts, ensure follow up, and provide world-class customer service to our distributor customers

    Qualifications/Requirements:

  • Bachelor's degree from an accredited university or college (including experience using a contact management or customer pipeline tool)

    OR

  • High School Diploma / GED with 4 years inside sales or sales support experience (including experience using a contact management or customer pipeline tool)

    ELIGIBILITY REQUIREMENTS :


  • Must be rated fully satisfactory in all metrics (internal only)
  • Ability and willingness to work any of the 3 shifts (depending on assigned geography)
  • Shifts are for 8 hours and range between 8am - 8pm

    Desired Characteristics:

  • Experience in the Lighting industry
  • Outstanding oral and written communication skills
  • Ability to use search engines
  • Ability to work with little direction and proven success in a team environment
  • Strong technical aptitude and proven ability to sell a technical solution
  • Proven ability to proficiently use Microsoft office suite or related tools including a strong proficiency with Excel
  • LEED AP, LC, or Energy Management Certification
  • Green Belt, Black Belt, or Lean Six Sigma Certification preferred

    GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.



    Locations: United States; Virginia; Glen Allen

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.


  • Apply Now    
    Link for schema

    GE Careers Technical Assistance

    Having technical issues with ge.com/careers or your application? We're here to help.

    Get In Touch

    Connect With Us

    Stay up to date on GE and possible opportunities that open in areas that interest you.

    Sign Up