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Sr Enterprise Application Engineer

  • GE Digital
  • Experienced
  • Posted 12/10/2017 7:48:49 PM
  • 3039257
  • Job Function: Digital Technology
  • Business Segment: Digital Technology
Location(s): United States; Florida; Miami


About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

The Enterprise Mobility Management (EMM) team provides IT support for the accurate and compliant delivery of mobile devices and services across the globe. The hallmark of our team is our ability to provide 24x7 access to GE Applications and Data across both iOS and Android platforms. These solutions allow for significant productivity to all GE employees.

Essential Responsibilities:

In this role, you will:

  • Partner with cross-functional teams to deliver, transform and implement changes across the mobility product portfolio with operational efficiency

  • Maintain a robust and supportable technical solutions adhering to complex business requirements

  • Drive and evaluate requests for enhancements and determine potential impacts with the current system design/configuration

  • Provide support and maintenance of existing customizations and application functionality

  • Triage, debug and report on production issues (data, code, performance, security, etc.), identifing root cause and corrective actions, partnering with vendors as needed

  • Maintaining system documentation, ensuring timely updates when changes occur

  • Provide on-call support during outages and vendor engagements

  • Participate in new product evaluation and review technical designs to ensure compliance with operational standards

  • Participate with 3rd parties and other GE business wide teams for internal functional integrations

  • Create and maintain internal knowledge base documentation for EMM products and services

  • Train and mentor junior team members


Qualifications/Requirements:

Basic Qualifications:

  • Bachelor’s Degree in Information Technology/related field

  • Minimum 4 years relevant experience with complex changes using EMM solutions and related technologies (i.e. MobileIron, Intune, Apple iOS, Android OS)


Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
  • Must be willing to travel if required
  • Must be willing to work out of an office located in Miami, FL


Desired Characteristics:

Technical Expertise:

  • Experience with the operations and support of MobileIron, Intune or other EMM solutions
  • An in-depth understanding of Mobile Application Inventory, Deployment and Targeting via extensible Device & User Attributes
  • Demonstrated ability to certify/introduce new mobile operating systems for use in an Enterprise Environment
  • Experience with the deployment and support of MDM Settings, Policies and Certificates
  • Demonstrated ability to quickly understand new concepts and analyze system deficiencies
  • A clear interest in current and emerging technologies
  • Working knowledge of EMM solutions, products and services including mail and app delivery, platform and per-app vpn, across iOS and Andriod ecosystems

Business Acumen:

  • Strong analytical skills – strong problem-solving skills, communicates in a clear and succinct manner and effectively evaluates information / data to make decisions; anticipates obstacles and develops plans to resolve
  • Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes from the customer's viewpoint

Leadership:

  • Collaborates well with others to solve problems and actively incorporates input from various sources
  • Eager to learn, shares ideas, encourages and accepts feedback well

Personal Attributes:

  • Passionate about EMM and the quality of the applications they support

  • Organized, thorough, and detail oriented. High level of energy and enthusiasm, with the ability to thrive in a dynamic, fast-paced setting


#DTR

Locations: United States; Florida; Miami

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.


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