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IT Support Engineer

  • GE Healthcare
  • Experienced
  • Posted 12/8/2017 3:48:09 AM
  • 3021680
  • Job Function: Information Technology
  • Business Segment: Healthcare Partners
Location(s): United Kingdom; London

About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

It is not about your career… it is not about your job title… it is about who you are…. It is about the impact you are going to make on the world. You want to go into uncharted waters… do things that haven’t been done to make yours and someone else's life better. GE has been doing that for decades! We will continue to do so! We are the world’s digital industrial company.

GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.

Learn More About Careers at GE

Learn More About GE Healthcare

GE is committed to taking on the world’s toughest challenges. In order to fulfill that promise we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you!

Role Summary:
The IT Support Engineer will work as a member of the IT team, creating and supporting an efficient IT environment. The position supports multiple technical and consulting teams across EMEA. The role will afford the right individual the opportunity to work in a start-up type environment, gain technical leadership exposure and work on complex problems with a passionate team.

Essential Responsibilities:
Technical Management

  • Provide technical guidance and assistance for all core Partners platforms (SharePoint, Open Air, Box, O365) and supporting architecture (SQL Server, PC/Mac, etc.)
  • Implement and maintain new HCP IT operation initiatives.
  • Drive technical solutions to business problems and create ‘Canned responses’’ in the helpdesk tool.
  • Monitor all business systems, IT systems, partner platforms and networks. Take initiative for 99% availability to consultants.
  • Manage IT inventory (hardware, software, licenses, etc.)
  • Administrative ownership of select Partners IT applications and systems as prioritized

Support - Consultant/Client

  • Troubleshoot and resolve Partners client issues (local and remote), interface with product team on issues, and contribute to projects revolving around support tools, knowledge management, our growing market place of solutions
  • Proactive approach to drive resolution and be a key enabler
  • Perform Day 1 operations with new team members (PC/phone setup/VIP service)
  • Real-time response to critical end user issues
  • Deliver training for technical and compliance platforms
  • Assume responsibility and drive ownership for issue resolution.
  • Advise on Information Governance issues that arise through operating as a Global business.

  • Experience with Windows-based desktop technologies
  • Strong customer service orientation
  • Excellent interpersonal, presentation and facilitation skills
  • Demonstrated ability to excel in a global matrix organization
  • Analytic, creative and technology focused problem solver
  • Strong willingness to work on a wide variety of tasks at varying degrees of complexity
  • Strong written and oral communication skills

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website

Desired Characteristics:
Strong candidate identified; qualified candidates are still encouraged to apply.

Locations: United Kingdom; London

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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