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GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.
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Role Summary: The IT Support Engineer will work as a member of the IT team, creating and supporting an efficient IT environment. The position supports multiple technical and consulting teams across EMEA. The role will afford the right individual the opportunity to work in a start-up type environment, gain technical leadership exposure and work on complex problems with a passionate team.
Essential Responsibilities: Technical Management
Provide technical guidance and assistance for all core Partners platforms (SharePoint, Open Air, Box, O365) and supporting architecture (SQL Server, PC/Mac, etc.)
Implement and maintain new HCP IT operation initiatives.
Drive technical solutions to business problems and create ‘Canned responses’’ in the helpdesk tool.
Monitor all business systems, IT systems, partner platforms and networks. Take initiative for 99% availability to consultants.
Manage IT inventory (hardware, software, licenses, etc.)
Administrative ownership of select Partners IT applications and systems as prioritized
Support - Consultant/Client
Troubleshoot and resolve Partners client issues (local and remote), interface with product team on issues, and contribute to projects revolving around support tools, knowledge management, our growing market place of solutions
Proactive approach to drive resolution and be a key enabler
Perform Day 1 operations with new team members (PC/phone setup/VIP service)
Real-time response to critical end user issues
Deliver training for technical and compliance platforms
Assume responsibility and drive ownership for issue resolution.
Advise on Information Governance issues that arise through operating as a Global business.
Experience with Windows-based desktop technologies
Strong customer service orientation
Excellent interpersonal, presentation and facilitation skills
Demonstrated ability to excel in a global matrix organization
Analytic, creative and technology focused problem solver
Strong willingness to work on a wide variety of tasks at varying degrees of complexity
Strong written and oral communication skills
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website
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