Sr Services Manager 1 - Customer Contract Management
Posted 12/7/2017 10:48:36 PM
Business Segment: Aviation Services
Location(s): Taiwan; Taipei
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: The Customer Program Manager demonstrates accountability for functional, business, and broad company objectives. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.
Essential Responsibilities: Responsible for the profitability and customer satisfaction for assigned customer(s) · Provide total (Customized Service Agreement and Time & Material) program leadership · Serve as the key sales interface for new contracts and proposals · Provide coordination with other GE Customer organizations through the Customer Team process · Function as primary liaison between internal GE organizations and customers · Manage the Contract Margin Review process and/or Time & Material profitability metrics · Responsible for contract flow down with Sales Director and the development of procedure manuals related to the contract · Develop and implement business plans to achieve program profitability and workscoping · Represent GE in business and contractual discussions with customer · Review invoices and collect cash in a timely manner · Establish productivity goals by contract or product · Organize and support program and technical reviews with customer · Determine and flow down customer shop visit forecasts · Responsible for GE Branded Service Agreement (GBSA) management, warranty determination and administration related to customer owned property
Qualifications/Requirements: · Bachelor’s degree from an accredited university or college · At least 5 additional years of experience in customer management and program management
Desired Characteristics: · Strong oral and written communication skills · Strong interpersonal and leadership skills · Ability to lead cross functional and customer / supplier teams · Strong conflict resolution skills · Strong business and financial acumen · Strong influencing skills in a global environment · Able to communicate with all levels of internal and external customer organizations, including upper management
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