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Sr End User Support Engineer

  • GE Capital
  • Experienced
  • Posted 12/6/2017 12:50:16 PM
  • 3031008
  • Job Function: Digital Technology
  • Business Segment: Capital Staff
Location(s): United States; Michigan; Van Buren Township


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
Provide “best-in-class” customer support for all GE Capital Visualization tools. Leverage customer improvement techniques to continuously improve customer experience. Work directly with customers and provide technical leadership and mentoring to support engineers, helping develop domain expertise and execution.

Essential Responsibilities:
Provide administrative support for GE’s visualization tools – Spotfire, Business Objects, and Ataccama, Business Objects and Spotfire administrator with deep platform knowledge and experience. Responsible for all aspects of visualization tool administration. Implement/coordinate Major, Minor and hotfix upgrades. Perform installations and updates for various software components on new and pre-existing environments. Research, troubleshoot and lead resolution of issues involving all aspects of customer-facing solutions. Review end-to-end customer support processes to proactively identify gaps/execute IT
process improvements that increase customer satisfaction and contribute to customer success. Interface directly with customers to triage application-related issues and drive prompt resolution, working with cross-functional business teams. Provide timely, proactive communications to stakeholders on significant issues and developments. Report on metrics, including operational metrics and case statistics. Serve as single point of contact for customers via verbal and written
communication. Use excellent written, verbal and interpersonal communication skills. Provide and monitor user access to visualization tools.

Qualifications/Requirements:
Bachelor’s Degree in Computer Science or in “STEM”, Majors (Science, Technology, Engineering and Math). A minimum of 5 years of professional experience in Information Technology. A minimum of 3 years using visualization tools.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job. Must be willing to work out of an office located in Van Buren Twp MI.

Desired Characteristics:
Experience with visualization technologies such as Spotfire, Ataccama, and BO. Experience with BI tools like Informatica, HVR, RDBMS is a plus.

Customer focus: evaluates decisions through customer's eyes, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape future initiatives. Manages to aggressive deadlines while staying true to strategic outcomes. Understands and communicates complex
business and technical issues clearly and accurately.

Outstanding project management skills; motivates colleagues and delivers on-time and on-budget. Translates vision/mission into actionable, quantitative plans with varying levels of internal stakeholders and external vendors. Communicates and demonstrates a shared sense of purpose. Learns from failure.

Excellent written and verbal communication skills. Works independently on projects. Highly collaborative, team-oriented. Positive, enthusiastic and confident attitude.

Locations: United States; Michigan; Van Buren Township

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.


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