Services Specialist - Field Svc & Technical Advising
GE Oil & Gas
Posted 12/5/2017 7:49:25 AM
Business Segment: Oil & Gas Turbomachinery Process Solutions
Location(s): Angola; Luanda
About Us: Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.
BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.
With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.
Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.
GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.
Role Summary: The Field Services - Controls provides direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short term planning, as well as develop less experienced technicians.
Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products.
Provide on-site interpretation of data and technical instruction.
Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate.
Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions.
Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports.
Reporting includes obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support.
Assist customer in scheduling maintenance and workload.
Assure that equipment and parts meet established schedules.
Review reported malfunctions and identify / analyze any undesirable trends.
Make recommendations on findings.
Review effectiveness of maintenance actions in order to identify training needs.
Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements.
Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a field service or maintenance position).
Must have valid authorization to work full-time without any restriction in the role’s location.
Bachelor’s degree in Engineering is preferred.
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Proven analytical and quality improvement ability.
Able to interface at all levels of the organization both internally and externally.
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