About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: The Field Service Engineer will provide leadership, technical direction, and assistance to the customer, user, and other GE field personnel in the operation, inspection, maintenance, and repair of assigned product lines. Interface with all levels of customer and Company organizations. Provide on-site assessment of activities to anticipate problems, trends, and customer climate change. Provide complete reporting of the engine programs, customer problems, failures, trends, and climate
Essential Responsibilities: Provide technical assistance through on-site guidance and training in the proper operation, maintenance, and troubleshooting of engines and ground support equipment, including the use and proper interpretation of data and technical instructions. Provide communication to the business regarding all engine involved activities/problems through complete, accurate, and timely reports. Reporting also includes significant marketing intelligence and sales opportunities for both engines and support. Assist the customer in scheduling maintenance and workload to ensure assets are available to meet schedules. · Review, analyze, report, and make recommendations regarding reported engine malfunctions to ensure a continuous reduction of disruptions for customers. Analyze and make recommendations regarding required maintenance to ensure alignment with customer requirements. · Review effectiveness of maintenance actions in order to identify training needs. · Maintain awareness of program and project changes. Provide customer insight and training as necessary for future product line support. · Utilize data and analytics to influence positive outcomes for customers. Communicate with all levels of customer personnel to ensure effective support of the product. · Support Commercial Field Service process improvements as required.
Qualifications/Requirements: Bachelor's degree from an accredited university or college with at least 3 years of experience in a field service or maintenance position, an engineering, operations, or aviation maintenance position
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