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Senior Customer Support Engineer

  • GE Digital
  • Experienced
  • Posted 12/4/2017 8:49:39 AM
  • 3030882
  • Job Function: Services
  • Business Segment: Digital Commercial Professional Services & Support
Location(s): Singapore; Singapore, Kuala Lumpur

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions.

Role Summary:
In your role as Senior Customer Support Engineer, you will will support our Asia Pacific region customers and Value Added Resellers ('VARs') in the use of GE’s Smallworld technology. You will focus on building good working relationships and delivering a quality service, and provide effective first and second line technical support on the full Smallworld product suite.

Essential Responsibilities:
  • Investigate customer issues and developing patches on the Smallworld platform and associated systems.
  • Work with customers to ensure they are making the most of their system (eg. through programs such as health-checks and product training).
  • Seek out new opportunities (product or project) within existing customer sites and liaise with pre-sales or partners to convey and enable them to follow through on such opportunities

Basic Requirements:
  • Bachelor's degree.
  • Minimum 5 years’ experience of object-oriented programming (e.g. Smallworld Magik)
Eligibility Requirements:
  • In order to be considered for this role, you must submit your application through COS (internal applicants) or (external candidates).
  • In order to be considered for this role, you must be willing to comply with pre-employment screening.
  • In order to be considered for this role, you must be willing to travel (if required).

Desired Characteristics:
  • BSc/BA in Computer Science, Information Technology or related technical degree.
  • Experience in UNIX and/or Windows operating systems
    Experience with the Smallworld product suite, Java, JSF, Websphere, .Net and Oracle.
  • Domain knowledge of telecommunications, gas, electricity or water utilities.
  • Familiarity with relational databases, especially Oracle.
  • Proven track record of problem analysis, identification and resolution.
  • Strong troubleshooting and debug skills.
  • Ability to conduct training / 1:1 meetings.
  • Ability to handle difficult or irate employees effectively.
  • Ability to work under pressure
    Excellent interpersonal and communication skills.
  • A quick learner with the ability to take on new information.
  • A team orientated approach, with strong verbal and written communication skills (Fluency in English)
  • Able to prioritise and multi-task
  • Flexible.

Locations: Singapore; Singapore, Kuala Lumpur

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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