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On Wing Customer Support Planner

  • GE Aviation
  • Experienced
  • Posted 12/4/2017 6:57:45 AM
  • 3033725
  • Job Function: Manufacturing
  • Business Segment: Aviation Supply Chain
Location(s): Qatar; Doha


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
The On Wing Support Technical Planner will be responsible for key functional, business, and company objectives. In this role, you will manage complex issues affecting the business, be involved in long-term planning, and contribute to the overall business strategy. You will work with the larger OWS team (including headquarters), as well as a cross-functional team from other divisions/organizations.

Essential Responsibilities:
Manage a job from cradle to grave, which may include:

• Work with the Customer to schedule jobs in order to meet their needs
• Allocate manpower to jobs in order to fulfill on customer requests
• Lead large, first-time workscopes; serve as a key advisor to the larger team on new workscopes
• Order material from GE/CFM Spares
• Ship and receive tooling
• Invoice jobs to meet financial targets

Assist Quality Leader in maintaining shop floor standards, which may include:

• Managing technical publications
• ensuring chemical cabinet/scrap hardware is managed appropriately
• Shipping tools out for calibration
• Perform other duties as necessary, which may include obtaining airside passes, etc.

Qualifications/Requirements:
•Minimum of 5 years of Aviation Industry experience
•Knowledge of EASA Part and FAA FAR procedures
•Prior experience reading technical manuals such as the AMM and ESM
•Ability to quickly learn
•Prior experience working with or for OWS is desired but not required
•Experience as an OWS technician is desired but not required

Desired Characteristics:
Multi tasking
Clear thinking
Strong Communicator
Experienced in dealing face to face with customers (internal and external)
Organized
Ability to influence
Working cross functionally
Good IT skills

Locations: Qatar; Doha

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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