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Sr Staff Technical Program Manager

  • GE Digital
  • Experienced
  • Posted 12/1/2017 4:51:22 PM
  • 3037393
  • Job Function: Digital Technology
  • Business Segment: Digital Technology
Location(s): United States; Wisconsin; Wauwatosa


About Us:
Healthcare global services is ~$5.5B business and a dynamic organization within healthcare. The organization is making significant commitments to improve the customer experience via digital transformation to streamline and simplify the customer experience with strategic web, mobile and ecommerce applications is at the heart of this effort. The digital customer services organization is leading the way and becoming a strategic partner with the business function to achieve a seamless digital experience across mobile and web, a persona driven approach to simplify the experience and utilize technology that creates a consistent 360-degree view of data across any channel.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Essential Responsibilities:

In this role, you will:

  • Collaborate with business and functional partners and technology leadership in defining features backlog and specifying requirements that enable a modern, digital customer service experience
  • Drive technology discussions and strategy in line with business needs and company reference architecture
  • Outline multi-generational project strategy aligned to deliver on the expected outcomes
  • Define execution methodologies and project management practices to be followed by all projects within the program
  • Organize project teams comprising from internal and external technical and functional experts based on budget, scope and timeline
  • Manage day-to-day execution of multiple interdependent projects by working directly with global technical teams. Manage procurement and onboarding process
  • Coordinate execution across multiple projects and drive shared approach and outcomes tracking
  • Support execution team with resolution of roadblocks and interdependencies. Partner with technical and functional teams external to the project to ensure their tasks are completed as required
  • Manage project risks, scope changes and other non-standard events throughout the life of the project
  • Manage stakeholder communication and progress reporting at various levels of the organization including leadership and executives
  • Ensure quality of deliverables is verified and matching stakeholder expectations
  • Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected
  • Perform initial and final financial reviews, and ensure ongoing budget tracking

    Qualifications/Requirements:

    Basic Qualifications:

  • Bachelor's Degree in Information Systems, Information Technology (IT), Computer Science, or Engineering or 4 years of IT technical experience
  • Minimum 8 years of IT professional experience
  • Minimum 5 years of professional experience in Software Development Project Management including project and financial management leading cross functional initiatives and/or large global projects

    Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
  • Must be willing to travel (up to 10%)
  • Must be willing to work out of an office located in Wauwatosa, WI

    Desired Characteristics:

  • Proven experience using project management methodologies to deliver business value and drive significant change across an organization
  • Experience managing budgets including budget, spend, and liquidations
  • Strong understanding and knowledge of various project and portfolio management methodologies with track record of implementing shared standards for large organizations
  • Strong leadership skills with ability to influence outcomes and organize teams to attain shared goals
  • Excellent influencing, interpersonal and communications skills (both written and verbal) with all levels of an organization
  • Self-starter - requires minimal direction to accomplish goals
  • Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities
  • Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources
  • Experience working with others on a global basis
  • Applies knowledge to coach and mentor others
  • Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives
  • Strong analytical and strong problem solving skills -communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans
  • Change oriented – actively generates process improvements, champions and drives change initiatives, confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly
  • PMP, ScrumMaster or related Project Management certifications
  • Proficiency with MS Office suite of products such as Excel, PowerPoint, and Word

    Locations: United States; Wisconsin; Wauwatosa

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.


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