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Customer Care Agent

  • GE Oil & Gas
  • Experienced
  • Posted 12/15/2017 7:48:59 AM
  • 3038116
  • Job Function: Sales
  • Business Segment: Oil & Gas Global Operations
Location(s): Brazil; Campinas


About Us:
Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. We deploy minds and machines to enhance customer productivity, safety and environmental stewardship, while minimizing costs and risks at every step of the energy value chain. With operations in over 120 countries, we infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world. Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com.


Role Summary:
The Customer Care Agent provides direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and have the ability to resolve issues through immediate action or short-term planning.


Essential Responsibilities:
  • Manage price/delivery inquiries, formal quote requests, sales orders, and service orders. This includes processing, expediting, problem solving and basic technical support
  • Coordinate product deliveries between four production sites worldwide
  • Develop and foster relationships with customers, account managers, and project managers
  • Receive and resolve and/or escalate customer issues and inquiries
  • Maintain a customer focus while working in a fast paced numbers driven environment
  • Meet and/or exceed all customer requirements in addition to departmental metrics
  • Embrace full wing to wing ownership of all commercial operations transactions
  • Ability to work with various regions and teams globally in a large corporation
  • Understanding and knowledge of complex commercial terms, incoterms and ability to support point of contact to ensure execution of contractual terms
  • All other duties as assigned by a manager


Qualifications/Requirements:
  • Bachelor’s Degree. Minimum of 3 years relevant experience in Commercial or Oil & Gas industry. Fluent in English and Spanish


Desired Characteristics:
  • Experience working in a technical environment
  • Experience with SAP
  • Experience with Salesforce.co
  • Six Sigma Experience
  • Customer Focus
  • Excellent problem solving skills
  • Interpersonal and communication skills
  • Ability to multi-task and succeed in a fast paced environment
  • Detail Oriented
  • Professionalism to interact with internal and external customers
  • Promotes and works well within a team atmosphere and practices shared values
  • Strong organizational skills


Locations: Brazil; Campinas

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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