About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.
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Role Summary: The Customer Service Engineer demonstrates accountability for functional fulfilment and broad company objectives for both UPS and Power Delivery services. In this role, you will manage fulfilment of services sales orders for Belgium (services project manager/engineer) and you will deliver field engineering on selected projects (field engineer). Main metrics: EHS, Quality, OTD, and Cost.
Responsible for overall fulfillment metrics for all sales orders and associated site execution: EHS, Quality, On-Time Delivery, and Cost
Contribute to quarterly sales estimates and pacing for Belgium
Lead efforts to ensure customer service excellence for assigned customers and develop customer relationships
Provide the operational leadership needed to deliver flawless execution and customer issue resolution
Execute project management and engineering got field service jobs, upgrade/retrofit projects, and installation and commissioning fulfilment including coordination of purchased labour & materials (PL&M), tooling, and execution quality
Act as team leader for the field engineers in Belgium
Partner with the sales and commercial operations teams, and provide technical support and estimates for proposals
Manage cost control, quality, and operations-oriented customer communications
Develop schedules to meet specific objectives, establish priorities, anticipate resource needs and allocate those resources
Work cross functionally with quality, technology, supply chain and product line management to develop, implement, and execute on closed loop quality feedback as it relates to field issues, product issues, service interruptions, and customer complaints
Implement and manage continuous improvement as it relates to customer satisfaction (TNPS) surveys and results
Perform collateral duties as assigned to meet business needs as they relate to EHS, Quality, Integrity, etc.
Ability to travel as required
Strong customer service mindset
Field service experience
Experience and expertise in maintenance, troubleshooting, installation, testing and commissioning of Medium Voltage and Low Voltage equipment; AC breakers, switchgear, motor control centers, protection relays and DC breakers
Project management & site leadership experience
Proven field engineering experience
Experience & expertise with rotating machines (motors and drives)
Bachelor’s degree in Engineering or physical science is preferred (OR a High School Diploma / GED with major industry work experience)
Experience with SAP
Six Sigma training is preferred
Ability to manage effectively in a dynamic and fast-paced environment
Effective team contributor and member
Ability to energize teams through inclusiveness and connection with people
Working knowledge of contract terms and conditions
Familiarity with project labor and material quoting tools
Ability to build trust by respecting the ideas and contributions of everyone
Strong oral and written communication skills
Strong interpersonal and leadership skills
Willingness and ability to travel within assigned region, this is a field engineering role and therefore the majority time is spent in the field away from the base office location, with some base office based time, as required
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