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Customer Service Representative - English Speaking

  • GE Power
  • Experienced
  • Posted 11/29/2017 4:48:59 AM
  • 3031743
  • Job Function: Services
  • Business Segment: Power Industrial Solutions
Location(s): Hungary; Budapest


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
As Customer Order and Fulfillment Specialist you will be the primary contact for GE Industrial Solution customers and operational partner for the commercial leaders in your assigned region. You will follow and support our customers from the day they place their first order to the minute that order is fulfilled. You will support customers in creating and following orders, answering their enquiries, handle and investigate their complaints.

Essential Responsibilities:

  • Works with the required expertise and care in line with the relevant rules, policies and instructions given by the direct manager or substitute
  • Works in line with the GE Spirit & Letter guidelines
  • Completely executes the tasks given by the direct manager
  • On-going self-development, participation in the additional courses, training
  • Order Management
  • Customer enquiries
  • Complaint management
  • Helps colleagues in solving cases based on his/her experience

    Qualifications/Requirements:

    • High School graduation degree
    • Fluent in English, additional Nordic languages knowledge is advantage
    • Working level of Microsoft Office applications
    • Great communication skills
    • Accuracy
    • Cultural and commercial sensitivity
    • Problem solving skills, ability to make action orientated decisions
    • Proactivity, driving the implementation of process improvements independently
    • Considering multiple perspectives
    • Project management perspective

      Locations: Hungary; Budapest

      GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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