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Customer Support Team Leader

  • GE Aviation
  • Experienced
  • Posted 11/28/2017 4:48:45 AM
  • 3034507
  • Job Function: Services
  • Business Segment: Aviation Supply Chain
Location(s): Hungary; Veresegyhaz


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

At GE Aviation, we are imagination at work. Whether
we’re manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE
Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world’s
toughest problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial
investment in research and development keeps us moving forward and looking ahead. At GE, developing people is
embedded in our culture and integral to our growth. Here you’ll work collaboratively and across functions with the
highest caliber talent, utilizing cutting-edge technology and processes. Whether it’s the next generation of
ecomagination products or the future of aircraft engines, we’ve got the state-of-the-art resources to make those
innovations a reality. If you’re passionate about aviation and looking for a career rich with challenges and
unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation
innovations that will impact the globe for generations to come.

Role Summary:
The Customer Support Team Leader is responsible for establishing, implementing, monitoring and maintaining a support plan for assigned customers. In addition to cover all disciplines within the business, also includes financial, contractual, and legal relations with the customer. The CS Team Leader is charged with overall responsibility for customer satisfaction.

Essential Responsibilities:

  • Clearly define the product problems as perceived by the customer. Coordinate the activities of supporting organizations to ensure that technical and business problems are resolved in the balanced interest of GE and the customer (e.g.: customer complaints).
  • Coordinate support services provided to assigned customers in order to meet the contracted turn time and maintain high-level on-time delivery.
  • Provide functional direction and guidance to field personnel and Customer Service Representatives supporting the assigned customer.
  • Develop and maintain a customer preference relationship toward GE, may include direct contact with decision-maker.
  • Responsible for contract and contract flow-down communication.
  • Coordinate pricing for new products and services together with Production, Engineering and Finance.
  • Participate in preparation of specific sales-related program with assigned customers. May develop and implement long range strategic sales and support goals.
  • Initiate and maintain service billing and tracking.
  • Identify opportunities for increased quality, productivity, and profitability
  • Lead the Customer Service team, ensure the continuous development of the team members and maintain/further develop the cooperation with the other functions locally and at global level as well.


Qualifications/Requirements:

  • Bachelor's degree from an accredited university or a High School degree in Business, Services or Engineering;
  • Prior Customer Support or relevant SC experience
  • Substantial field support or customer support experience;
  • Excellent verbal and written communication skills and have the ability to effectively communicate with all levels. (Fluent written and spoken knowledge of English and Hungarian is mandatory)
  • Ability to overcome objections and motivate customers. Strong customer focus (both internal and external);
  • Creative, high energy team player attitude
  • Strong leadership and influencing skills
  • Strong project management skills
  • Ability to work in a matrix organization
  • Ability to self-manage and organize priorities
  • Train and motivate employees at all levels of the organization
  • Analytical and reporting skills;
  • Process oriented way of thinking
  • Advanced computer skills (MS Office, ERP system);


Desired Characteristics:

  • Knowledge of the design and operation of the engine is preferred
  • Business/commercial background is an advantage
  • Six Sigma Green Belt or Black Belt Certification is an advantage


Locations: Hungary; Veresegyhaz

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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