Business Segment: Healthcare Clinical Care Solutions
Location(s): India; Bangalore
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: The Lead Service Integrator provides the definition of service related functions, features for products and the cross-functional leadership to develop the product service strategy and integrate the strategy into operational practice. This role requires interaction with Product Management, Engineering, Sourcing, Manufacturing, Quality, Service and other GEHC functions to deliver the on-going product performance, life-cycle cost (measurement & prediction) & clinical quality expected by customers.
Essential Responsibilities: Specific responsibilities include (but are not limited to): • Define product service strategy including installation, functional check out, monitoring, maintenance, diagnostics methodologies, troubleshooting, repair methods, repair parts and service tools. • Ensure design requirements incorporate the defined service strategy/serviceability, participating in design and program reviews to optimize implementation. • Verify and validate the product design, service documentation and service processes, using appropriate internal and external expertise, to ensure serviceability goals are met. • Lead the release and distribution of repair parts, tools, documentation and processes to enable and support regional sales and service.
Quality Specific Goals: 1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position 2. Complete all planned Quality & Compliance training within the defined deadlines 3. Identify and report any quality or compliance concerns and take immediate corrective action as required 4. Support compliance/closure of Regulatory and Quality requirements before completing Design Outputs/Program Deliverables 5. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Qualifications/Requirements: Qualifications: 1. BS Degree in Mechanical /Electrical Engineering, Biomedical Engineering, Computer Engineering or equivalent experience 2. 4 years relevant product service engineering experience or 6 years combined new product design and service engineering experience 3. Demonstrated ability to work as part of a cross-functional and global project team 4. Strong, demonstrated oral and written communication skills 5. Demonstrated project planning ability 6. Demonstrated experience bringing original design from concept to product release.
Desired Characteristics: Preferred Qualifications: 1. MS Degree in Electrical Engineering, Mechanical Engineering, Biomedical Engineering or equivalent experience 2. Field service experience 3. Medical device design and support experience 4. Expertise with PC based, single board computer and embedded device design and support 5. Working knowledge of ISO, FDA and other applicable medical device regulatory standards 6. Familiarity with GEHC products 7. Demonstrated success leading global technical project teams
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