About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Capital’s Working Capital Solutions is a global business with scalable solutions offering a full range of accounts payable and accounts receivable management capabilities, through our extraordinary people, processes and technologies.
Role Summary: In your role as an Accounts Receivable Specialist for GE Working Capital Solutions, you will be responsible for the Collections activities related to a specific GE business’ portfolio. You will own the collection and account resolution with customers of delinquent accounts, and provide customer service, develop payment arrangements, and assist in resolving customer concerns and problem accounts by using your fantastic communication and influencing skills.
Initiate collection calls to major account customers, research and resolve past due/billing issues on complex accounts that have resulted in delinquent payment
Review aging reports and initiate calls to customers with past-due balances to arrange for payment
Resolve customer complaints and research account discrepancies; analyze receivables data for customers
Forecast cash collections, evaluating and raising issues to appropriate internal and external contacts
Perform routine accounting reconciliations, reduce account aging, and establish clear and concise communications; participate in presentations of account receivables information
Maintain call logs and expected payment dates.
Evaluate if credit or debits need to be issued and rationalize payment plans with customers
Daily interaction with outside customers, including follow-up with customers when expected payment has not been received
Diploma in Finance or Accounting, Bachelor’s Degree preferred
2+ years of collections, customer service call center, financial services or outbound calling experience
Demonstrated strong communication skills and detail orientation
Proficient in Microsoft Suite to include Word, Excel, PowerPoint, Access and Outlook
Capable of resourceful problem solving, while remaining customer-focused
You are willing to comply with pre-employment screening, including but not limited to reference verification, and background check
You are able to travel up to 5% of the time
There might be a need to adjust work schedule (start and/or finish hours) to accommodate customer base across all the Americas
Fluent communication skills in French and English is required
Possesses conflict resolution and negotiation skills
Ability to Multi-task and work under pressure in a dynamic environment
Ability take initiative and to think “out of the box”
Excellent interpersonal and collaboration skills
Cultural Awareness in an diverse and international environment
Proficiency in other languages than English (Spanish, Portuguese, etc) is a plus
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