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Bilingual Accounts Receivable Specialist

  • GE Capital
  • Experienced
  • Posted 11/21/2017 2:49:45 PM
  • 3026853
  • Job Function: Collections
  • Business Segment: Capital Industrial Finance
Location(s): Canada; Ontario; Mississauga

About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Capital’s Working Capital Solutions is a global business with scalable solutions offering a full range of accounts payable and accounts receivable management capabilities, through our extraordinary people, processes and technologies.

Role Summary:
In your role as an Accounts Receivable Specialist for GE Working Capital Solutions, you will be responsible for the Collections activities related to a specific GE business’ portfolio. You will own the collection and account resolution with customers of delinquent accounts, and provide customer service, develop payment arrangements, and assist in resolving customer concerns and problem accounts by using your fantastic communication and influencing skills.

Essential Responsibilities:
  • Initiate collection calls to major account customers, research and resolve past due/billing issues on complex accounts that have resulted in delinquent payment

  • Review aging reports and initiate calls to customers with past-due balances to arrange for payment

  • Resolve customer complaints and research account discrepancies; analyze receivables data for customers

  • Forecast cash collections, evaluating and raising issues to appropriate internal and external contacts

  • Perform routine accounting reconciliations, reduce account aging, and establish clear and concise communications; participate in presentations of account receivables information

  • Maintain call logs and expected payment dates.
  • Evaluate if credit or debits need to be issued and rationalize payment plans with customers
  • Daily interaction with outside customers, including follow-up with customers when expected payment has not been received

    • Diploma in Finance or Accounting, Bachelor’s Degree preferred
    • 2+ years of collections, customer service call center, financial services or outbound calling experience
    • Demonstrated strong communication skills and detail orientation
    • Proficient in Microsoft Suite to include Word, Excel, PowerPoint, Access and Outlook
    • Capable of resourceful problem solving, while remaining customer-focused

    Eligibility Requirements:

    • You are willing to comply with pre-employment screening, including but not limited to reference verification, and background check

    • You are able to travel up to 5% of the time

    • There might be a need to adjust work schedule (start and/or finish hours) to accommodate customer base across all the Americas

    • Fluent communication skills in French and English is required

    Desired Characteristics:
    • Possesses conflict resolution and negotiation skills

    • Ability to Multi-task and work under pressure in a dynamic environment

    • Ability take initiative and to think “out of the box”

    • Excellent interpersonal and collaboration skills

    • Cultural Awareness in an diverse and international environment

    • Proficiency in other languages than English (Spanish, Portuguese, etc) is a plus

    Locations: Canada; Ontario; Mississauga

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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