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Application Operations Engineer

  • GE Digital
  • Experienced
  • Posted 11/17/2017 9:50:08 AM
  • 3025582
  • Job Function: Digital Technology
  • Business Segment: Digital Technology
Location(s): Poland; Krakow

About Us:
    GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
    Global Services IT is a newly assembled organization that will drive global continuity of Service IT programs, processes and integration. The position will serve as a key member of the GSIT team, reporting into Service operations organization. The Support Specialist will be responsible for Supporting of advanced, technical and business process-focused SIMS solutions within GSIT.

Essential Responsibilities:
  • Hands-On support of Service processes on using ServiceCloud and ServiceMax
  • Support of standard Salesforce and platform (Apex, Triggers, Workflow rules, VF pages, AJAX, Javascript libraries), Service Cloud including customer and partner portal development.
  • Solve incidents and defects (code related)
  • Create functional and technical support process, diagrams, and other documentation

  • App Support hands-on experience: analysis, reporting, documentation, good to have but not necessary - Incident and problem Management
  • Support / development experience in Java or .Net, as well as web development technologies (including AJAX, Javascript, CSS) or comparable technical space
  • (APEX, Triggers, Workflow rules, VF pages) knowledge – good to have
  • Excellent written and verbal communication skills
  • Analytic, creative and business focused problem solver
  • Ability to explain issues and resolutions to technical and non-technical staff
  • Degree in Information Systems, Computer Science or related technical discipline or equivalent
  • Experience in any object oriented language development (Java preferable)

Desired Characteristics:
  • Experience working on a global team with stakeholders across all poles
  • Support Experience in software platform, advanced applications, user-interface design and/or systems engineering
  • Demonstrated knowledge of Quality, Tools and/or LEAN processes
  • Cloud platform support experience
  • #DTR

Locations: Poland; Krakow

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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