GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Global Services IT is a newly assembled organization that will drive global continuity of Service IT programs, processes and integration. The position will serve as a key member of the GSIT team, reporting into Service operations organization. The Support Specialist will be responsible for Supporting of advanced, technical and business process-focused SIMS solutions within GSIT.
Hands-On support of Service processes on force.com using ServiceCloud and ServiceMax
Solve incidents and defects (code related)
Create functional and technical support process, diagrams, and other documentation
App Support hands-on experience: analysis, reporting, documentation, good to have but not necessary - Incident and problem Management
Salesforce.com (APEX, Triggers, Workflow rules, VF pages) knowledge – good to have
Excellent written and verbal communication skills
Analytic, creative and business focused problem solver
Ability to explain issues and resolutions to technical and non-technical staff
Degree in Information Systems, Computer Science or related technical discipline or equivalent
Experience in any object oriented language development (Java preferable)
Experience working on a global team with stakeholders across all poles
Support Experience in software platform, advanced applications, user-interface design and/or systems engineering
Demonstrated knowledge of Quality, Tools and/or LEAN processes
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