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Role Summary: The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.
Basic troubleshooting, installation, maintenance and service repair needs on designated equipment. Working area Benelux, focus on Amsterdam / Groningen. Willing to travel. Covering 24/7 service in Netherlands
Completing Preventative Maintenance and Functional Management Inspections
Ordering and managing repair parts cycle times
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Maintaining tools and test equipment properly and ensuring they are calibrated
Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements
Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area
Qualifications/Requirements: Quality Specific goals
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
Identify and report any personal quality or compliance concerns immediately to the Quality Organization
Ensure timely dispatch closure (if applicable)
Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe (if applicable)
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Experience interfacing with both internal team members and external customers as part of a solution based service process
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
Experience troubleshooting and responding to customer concerns
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