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Field Service Engineer

  • GE Healthcare
  • Experienced
  • Posted 11/16/2017 2:50:13 PM
  • 3023695
  • Job Function: Services
  • Business Segment: Healthcare Life Sciences
Location(s): Netherlands; Amsterdam, Groningen


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Role Summary:
The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.

Essential Responsibilities:

  • Basic troubleshooting, installation, maintenance and service repair needs on designated equipment. Working area Benelux, focus on Amsterdam / Groningen.
    Willing to travel. Covering 24/7 service in Netherlands
  • Completing Preventative Maintenance and Functional Management Inspections
  • Ordering and managing repair parts cycle times
  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
  • Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
  • Maintaining tools and test equipment properly and ensuring they are calibrated
  • Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements
  • Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
  • Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs
  • Working as a member of the local team to provide efficient service delivery to all accounts within assigned area


Qualifications/Requirements:
Quality Specific goals
  1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
  2. Complete all planned Quality & Compliance training within the defined deadlines
  3. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
  4. Identify and report any personal quality or compliance concerns immediately to the Quality Organization
  5. Ensure timely dispatch closure (if applicable)
  6. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe (if applicable)
  7. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

Required Qualifications:
  • Experience interfacing with both internal team members and external customers as part of a solution based service process
  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
  • Experience troubleshooting and responding to customer concerns


Desired Characteristics:
Preferred Qualifications:
  • Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
  • Language skills : Dutch – English
  • Knowledge of automation, Delta V


Locations: Netherlands; Amsterdam, Groningen

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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