Business Segment: Digital Commercial Professional Services & Support
Location(s): United States; Florida, Georgia; Neptune Beach, Atlanta
About Us: At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: In this strategic technical pre-sales position, the Staff Solution Architect will establish a trusted partnership relationship with both our external customers and internal technical teams. You will collaborate with internal corporate development teams, pre-sales technical teams and commercial sales teams in the business unit they are supporting to help drive sales of our platform. You will be a strong voice for our customers, helping ensure our solutions continue to meet our customer’s needs.
Establish a deep understanding of our customers’ business and technical needs
Create a “trusted technical resource” relationship with our customer’s technologists and internal technical teammates
Help develop solution architecture framework to support solution selling on an enterprise level. Includes providing vision, system and application architecture definition, problem anticipation and problem solving ability
Provide sw / hw technical architecture expertise to ensure proper solution design
Evangelize GE technology platform in appropriate sales forums to drive demand and continued interest
Build link to provocative selling model to ensure architecture views are properly integrated
Shape, drive and be held accountable for delivering significant strategic initiatives across broad scope/platform(s) in liaison with key stakeholders
Share responsibility for the development and execution of the account sales strategy with the sales team, as directed by management
Design, validate and present software solutions, including advanced product concepts, future direction and industry solutions
Develop and deliver high quality, standardized or customized presentations and demonstrations
Develop and maintain strong teaming relationship with other members of the company to leverage product, process and engineering expertise
Maintain the highest possible personal standards and ethics
Bachelor’s Degree in business, science, engineering, technology or related discipline.
Masters’ degree, MBA or other advanced degree preferred.
5-8 years’ work experience in Software pre-sales, customer success or customer support.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Consults customer on alignment of outcomes and desired technical solutions at an enterprise level; Analyzes, designs, and develops a software solution roadmap and implementation plan based upon a current vs. future state of the business.
Adjusts information (e.g. level of complexity) and story to align with audience. Clearly articulates the value of what is most important to the customer and how GE solutions and/or services can meet the customer’s outcomes; Produces functional area information in sufficient detail for cross-functional teams to utilize, using presentation and storytelling concepts.
Identifies and coordinates owners, sponsors, timelines, actions and deliverables for the deal, from discovery to solution selection and validation.
Uncovers and articulates critical success factors necessary for the customer to acquire, implement, and utilize a solution; Assists customer in identifying shortcomings, even when they could delay a commercial decision; Articulates a roadmap that provides a high likelihood of the customer realizing expected business benefits and other key stakeholders achieving desired personal success.
Locations: United States; Florida, Georgia; Neptune Beach, Atlanta
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