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IT Operations Specialist (PLM, Simulation Tools)

  • GE Digital
  • Experienced
  • Posted 11/16/2017 7:50:05 AM
  • 3022633
  • Job Function: Digital Technology
  • Business Segment: Digital Technology
Location(s): France; Nantes

About Us:
    GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
    The Renewable Engineering Application Operations Specialist will fully engage with the Onshore and Offshore engineering teams in Nantes, France; Barcelona, Spain and Hamburg, Germany. The individual who fills this position will be responsible understanding specific engineering simulation, analysis applications and drive proper process use of application tools and understand engineering process.

Essential Responsibilities:
    In this role, you will:

  • Handle Level 2 and Level 3 Support tickets of engineering application applications
  • Work directly with the business on adopting proper Engineering process procedures
  • Handle level 2 and level 3 support tickets of engineering application applications
  • Raise problem mgmt. tickets and provide root cause as well as analysis if required
  • Communicate with the business key user raising tickets
  • Interact with the solution manager on specific incidents and on daily operational subjects
  • Collaborate with the Renewable Digital Technology Engineering team to understand upcoming application improvements, plan for changes, communicate back to the business

    Basic Qualifications:

  • Bachelor's Degree in Information Systems, Information Technology (IT), Computer Science, or Engineering or relevant IT technical experience
  • Significant IT professional experience
  • Professional experience in Software support
  • Must be willing to travel

Desired Characteristics:
  • Experience with engineering technologies (PLM, Simulation, CAD/CAE)
  • Experience working with global teams to deliver results
  • Good knowledge of Enovia PLM Platform and of Siemens NX as well as other CAD platforms (Catia, ProE, etc.)
  • Fluent in Spanish and English
  • Proven experience working with engineering communities in a large scale aspect
  • Strong understanding and knowledge of various project and portfolio management methodologies with track record of implementing shared standards for large organizations
  • Self-starter - requires minimal direction to accomplish goals
  • Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities
  • Experience working with others on a global basis
  • Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives
  • Strong analytical and strong problem solving skills -communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans

    Business Acumen:

  • Demonstrates the initiative to explore alternate technology and approaches to solving problems
  • Understanding of engineering processes, and how Digital Technology relates to these processes
  • Skilled in breaking down problems, documenting problem statements and estimating efforts
  • Has the ability to analyze impact of changes to engineering tools
  • Knowledge of both the Offshore and Onshore engineering processes a plus

    Personal Attributes:

  • Having a good autonomy
  • Excellent communication skills and the ability to interface with senior leadership with confidence and clarity
  • Able to work well with global teams, including time-zone flexibility
  • Skilled in providing oversight and mentoring team members. Shows ability to effectively delegate work
  • #DTR
  • #LI-DD1

Locations: France; Nantes

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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