About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: The role of Service Channel Specialist is to support service channel excellence and partner performance management across ASEAN, as well as sales operations for indirect countries. The Specialist will report to the Service Channel Operations Manager and support the strategy for service delivery and business growth via the ASEAN Channel Management Program. The role reports to the Service Channel Operations Manager.
Essential Responsibilities: • In close collaboration with country Service Channel Operations leaders, support or lead the partner performance management and compliance operations. Tasks include monitoring and publication of KPIs, engagement and communication to drive progress, supporting inquiry / escalation by liaising with internal functional owners to achieve resolution. • Enhance channel partnership by assisting in implementing Partner Tier Program, in which partners will be assigned to different tiers and accorded benefits based on their performance on commercial, compliance and operational metrics. • Contribute to business growth by supporting sales operations for Indirect Country commercial activities. Scopes include quoting, responding to and proactively following up commercial inquiries of partners or customers, tracking funnel and performing analytics, as well as assisting in sales campaign. • Oversee the processes and data integrity for channel operations reporting and to enable partner IT tools, taking into account country and/or channel dynamics • Engage in projects to improve specific channel processes; propose, test and activate solutions that are more effective and sustainable, exploring digital tools, communicating with stakeholders, and training internal and external customers. • Participate in regional initiatives and projects over and above aforementioned to help accelerate business priorities for partners, customers and frontline teams
Qualifications/Requirements: • Bachelor degree or above • At least 3-4 years of experience, preferably in Service or Channel business • Strong process, analytical and communication skills • Basic experience in sales or sales operations; customer focused mindset with proven ability to respond quickly to internal and external customer needs • Adaptability in leveraging IT applications / platforms: CRM, Salesforce, business reporting • Ability to energize, develop and build rapport in matrix organization • Self-driven and willing to challenge the status quo with a proactive attitude to improve things and achieve results • Fluent in English
Desired Characteristics: • Experience in Healthcare /medical device industry • Channel commercial experience • Experience in project leadership or management • Proficiency in multiple languages
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