Business Segment: Digital Commercial Professional Services & Support
Location(s): Canada, United States; Massachusetts; Boston, Ontario, and other US and Canada cities.
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: In this strategic technical pre-sales position, the Sr Staff Solution Architect will establish a trusted advisor relationship with both our external customers and internal technical teams. You will collaborate with internal corporate development teams, pre-sales technical teams and commercial sales teams in the business unit they are supporting to help drive sales of our platform and suite of Predictivity.
You will be a strong voice for our customers, bringing technical and business requirements back to our development teams helping ensure our solutions continue to meet our customer’s needs. You will mentor, train and lead technical pre-sales teammates located in the business unit you support.
In this role, you will:
Establish a deep understanding of our customers’ business and technical needs
Create a “trusted technical advisor” relationship with our customer’s technologists and internal technical teammates
Develop solution architecture framework to support solution selling on an enterprise level. Help to provide vision, define system and application architecture, problem anticipation and problem-solving ability across the landscape
Lead change across large platforms / functional areas using technology solutions
Provide deep sw / hw technical architecture expertise to ensure proper solution design
Interface with all Pre-Sales Solutions Architects globally (and build a community) to train, mentor, guide through new solution architecture framework
Provide SWAT coverage for key customer facing events, particularly C level discussions
Interface with COE CTOs to ensure alignment to sales process and priorities
Evangelize GE technology platform in appropriate sales forums to drive demand and continued interest
Build link to provocative selling model to ensure architecture views are properly integrated
Develop evolution path and migration plans for key GE customers from their current state to the target GE Digital Strategy by deploying Predictivity Solutions in concert with other GE Products & Services
Shape, drive and be held accountable for delivering significant strategic initiatives across broad scope/platform(s) in liaison with key stakeholders
Bachelor’s Degree in business, science, engineering, technology or related discipline OR equivalent years of work experience
5+ years of software industry technical experience
2+ years in commercial services or software experience
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Must be willing to travel.
Must be willing to work out of an office located in Boston, MA.
Pursuant to the Los Angeles/San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Manages and possesses working industry knowledge and skillset (of self or others) in assigned vertical
Significant expertise in developing and selling SW/HW solutions. Including creating and executing propositions and a track record of success
Deep understanding of the technology stack to include OS, DB, middleware, application layer, virtualization and cloud technologies
Proven experience in a combination of professional services presales and software delivery including enterprise and global deployments.
Expert in software solution and integration approaches
Able to solve complex problems and develop innovated solutions to meet customer’s needs
Able to consult customer on alignment of outcomes and desired technical solutions at a global enterprise level; Analyzes, designs, and develops a software solution roadmap and implementation plan based upon a current vs. future state of the business.
Fundamental knowledge of comparative long-term business implications for various configuration options; Experience with multi-business unit solution configuration ("GE Store").
Knowledgeable of full range of solution catalog within a business unit and able to discuss overall solution at depth.
Effectively manages and closes sales cycles from business champion to c-suite (CIO/CEO) level
Communicates the importance of understanding customer's business strategies to become an advocate for profitability on behalf of the customer
Proven ability to articulate value to business and technical LOB stakeholders
Utilizes customer’s feedback or current top objectives to form a comprehensive understanding of the customers’ needs; Communicates multiple reference stories or trends with supporting data. Demonstrates effective time management in preparation for conversations/ discovery process;
Demonstrate working knowledge of GE’s internal organization within primary industry vertical BU; Knows where / how strategic and commercial decisions are made.
Foresees obstacles, identifies workarounds, leverages resources and able to rally teammates.
Develops customer relationships and ensures knowledge of GE’s capabilities are understood; identifies the challenges faced by their customers; presents in a manner that conveys expertise and intuition; Demonstrates strong listening skills; Quickly provides answers to customer inquiries when information regarding the customers’ business may not be available
Can express opposing views while simultaneously working through disagreements toward clarity, consensus (i.e., comfortable pushing back, saying ‘No’ to colleagues when further review / discussion is justified, particularly, Sales counterparts)
Locations: Canada, United States; Massachusetts; Boston, Ontario, and other US and Canada cities.
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