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Sr Application Operations Engineer

  • GE Digital
  • Experienced
  • Posted 1/26/2018 4:51:42 PM
  • 3022777
  • Job Function: Digital Technology
  • Business Segment: Digital Technology
Location(s): United States; Georgia; Atlanta


About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines
and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The SAP Operations Level 3 team is seeking experienced Application Support professionals to provide Functional and Technical Support for the SAP ERP application Powermax which is used globally across multiple GE businesses within Power sector. The candidate is expected to be an SAP expert with cross-functional knowledge; strong communication skills, and a motivation to achieve results in a fast-paced environment.

Essential Responsibilities:

In this role, you will:

  • Responsible for taking direct support cases from users of the GE’s SAP (PowerMax) customers.
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
  • Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately.
  • Work directly with service architects to help reproduce and resolve customer issues.
  • Drive customer communication during critical events and lead retrospective meetings.
  • Drive projects that improve support-related processes and our customers’ technical support experience with minimal guidance.
  • Write tutorials, how-to videos, and other technical articles for the customer community and knowledgebase articles and keep them up-to-date .
  • Work on critical, highly complex customer problems that may span multiple services.
  • Participate in 24x7 on-call rotation and work with global teams.
  • Collaborate with cross functional stakeholders.
  • Provide mentorship and guidance to the team members, cross-train the other team members.
  • Drive the implementation of minor changes specific to Integration with other applications integrated to PowerMax application.
  • Lead a resolution of major incidents and underlaying problem investigation for all incidents surrounding Integrations.


  • Qualifications/Requirements:

    Basic Qualifications

  • B.S or M.S in a technical field, such as Computer Science or Information Systems.
  • 5-7 years of experience in the technology space with emphasis on service operations or Application Support in SAP environment

    Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job .
  • Must be willing to travel .
  • Must be willing to work out the Marietta office.

    Desired Characteristics:

  • A technical engineer, with extensive experience in solving challenging issues in high pressure environment.
  • Experienced with ITIL and agile/iterative project methodology such as Scrum, preferably with experience using agile project management tools such as JIRA
    (preferred) or Rally.
  • Excellent communicator, works well in a team environment, and welcomes challenges.
  • Self-starter with ability to manage multiple priorities in a fast-paced work environment.
  • Strong problem solving and analytical skills demonstrated the ability to assimilate new information and understand complex topics.
  • Background and experience in SAP ECC, SAP EP, SAP Fiori, SAP SolMan 7.1 or higher, Transport Express.
  • Experience with ITSM tools such as ServiceNow (preferred), ITSM7.

    Technical Expertise:

  • Working experience with SAP applications.
  • Strong working experience with SAP Integrations (PI/PO, ABAP).
  • Strong technical knowledge: ALE/IDoc, EDI, RFC, ABAP Proxies, Webservices (SOAP/REST), XML/XSLT, Java mappings, sFTP, PGP encryption .
  • Strong knowledge of troubleshooting and monitoring techniques .

    Business Acumen:

  • Strong oral and written communication skills.
  • Strong business analysis and problem-solving skills.
  • Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices.'
  • Ability to interact at all levels of the organization and with other GE businesses.<

    #DTR

    Locations: United States; Georgia; Atlanta

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.


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