Strategic Associate - Digital Inside Lead Management
Posted 11/8/2017 12:52:58 AM
Business Segment: Digital Services
Location(s): Singapore; Singapore
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions.
Role Summary: In your role as Senior Associate you will be part of GE's front line - the point where many individuals encounter our company for the first time. You will capture campaign-driven responses from prospective and existing clients using telephone, social media, websites and LiveChat. As part of a streamlined, end-to-end demand system, you will convert these responses to validated opportunities before engaging GE sales teams for deal closure.
Responsible for marketing the company’s products and/or services via telephone and other digital means with well-qualified prospects.
Generate prospective customers through cold calling and qualifies leads.
Direct qualified leads to field, Business Partner Channel and/or inside sales team for close.
Mail marketing/sales literature to prospective clients, keep up-to-date knowledge of the industry as well as competitive posture of the company, and enhance awareness in the targeted business community of the company and its products/services.
3+ years of experience in B2B Inside Sales or Outside Sales.
Experience with Databases and/or Customer Relationship Management Systems (as a user)
Proficiency in MS-Office applications (Word, Excel).
In order to be considered for this role, you must submit your application through www.gecareers.com.
In order to be considered for this role, you must be willing to comply with pre-employment screening.
Desired Characteristics: Desired Characteristics:
Previous experience in high volume lead generation and qualification environments.
Experience in Software Sales either Industrial or Commercial.
Experience in business-to-business sales.
Ability to multitask & manage high volumes of activity & demonstrate measurable results.– maximum 4000 characters
Independently creates an effective digital engagement strategy that collects market knowledge and engages others; Develops processes to measure effectiveness of efforts in terms of using market knowledge to predict buying decisions and trends.
Persists to identify and prioritize client needs; Asks relevant questions to defining the business outcome; Consistently arrives prepared and well versed, in order to optimize clients’ time when aligning to desired business outcomes.
Proactively identifies pipeline risks and develops mitigation plans; Proactively shares 'best practices' to improve pipeline efficiency; Helps to develop sales team relationships with key contacts; Communicates pipeline issues to sales team; Identifies key issues with sales forecasts an focuses resources/ assistance where appropriate.
Able to take products, services, solutions knowledge and connect them to customers’ objectives to develop differentiated opportunities for GE; Draws upon non-traditional solutions; Constantly thinks out of the box & outside domain of expertise to develop creative solutions that meet ongoing customer needs.
Proactively and independently monitors information about competitors and the overall market; Champions tools, processes, and systems to track and store intelligence data; Able to clearly articulate implications of market knowledge to key stakeholders.
Analyzes and calculates with the customer/ economic decision maker GE's ability to provide economic value to the customer's process and financial story; Develops plans and identifies metrics to measure GE impact to customer's bottom line, clearly articulating the GE value proposition.
Communicates the fundamentals of the customers’ business; Relates specific trends or references to supplement the information provided by the customer; Develops a strategy map to show understanding of the customer’s outcomes as mapped to GE solutions, Identifies organizational structure.
Increases client engagement to further drive the pace and focus required to achieve business priorities and uncover desired outcomes for both the customer and GE; Utilizes business acumen and domain experience to advise the customer on critical success factors for the initiative at hand.
Asks both open and closed questions in a logical order to gather critical information, including information required to form hypotheses and make decisions.
Constantly asks insightful and probing questions internally and externally to grow knowledge base and information pertaining to the dynamic changes across productions/solutions, customer, market and industry, etc; Highly inquisitive.
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