GE Careers
Apply Now    

Senior Service Manager

  • GE Power
  • Experienced
  • Posted 11/3/2017 9:52:13 AM
  • 3017639
  • Job Function: Services
  • Business Segment: Power Industrial Solutions
Location(s): United States; Arizona; Tucson


About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.


GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.



GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Senior Service Manager demonstrates accountability for functional, business, and broad company objectives. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.



Essential Responsibilities:
As the Senior Service Manager, you will:

  • Participate in development and lead the execution of the Services growth strategy
  • Be responsible for building strong long-term relationships with specific customers within the region
  • Lead complete field resource management efforts
  • Work closely with region sales leaders to ensure appropriate sales coverage and opportunities to achieve the services orders plan for region
  • Provide the operational leadership needed to drive profitable service growth
  • Be responsible for overall business management duties for assigned Field Engineers
  • Provide accurate and timely information to assigned personnel regarding salary planning, performance appraisals, career coaching and disciplinary action as required
  • Lead efforts to ensure customer service excellence for assigned customers
  • Lead service engineering to accomplish effective support of region customer service objectives
  • Manage cost control, quality, and operations-oriented customer communications
  • Implement Operation Safety Policy Instructions, conduct field work in compliance with OSHA and applicable regulations and encourage good employee safety practices
  • Participate and lead business Six Sigma process
  • Interface regularly with the Services Product Line Leader to review the progress of regional growth initiatives and participate in the development of new service offerings
  • Lead GE Energy Industrial business including profit and loss responsibility for field service and service center organizations in assigned (3 state) Western region geography
  • ITO and OTR leadership in the industrial market space
  • Lead profitable growth by adding and training qualified field resources and supporting fulfillment objectives
  • Provide effective support of Region customer service objectives
  • Manage operations budgets, (sales, CM, past due accounts, and aged inventory), cost control, quality, and operations-oriented customer communications
  • Lead safety, integrity and quality initiatives to insure safe work environment, compliance and other metrics
  • Integrate aspects of business model that incorporates Services, Parts & Repairs to provide total solution services
  • Lead the team to provide timely and effective warranty administration services.
  • Proactively work with Sales, Commercial Operations and Repairs Commercial Teams (RCT) to provide solutions in meeting customer needs
  • Provide accurate and timely information to assigned personnel regarding salary planning, performance appraisals, and career counseling and disciplinary action as required
  • Implement operation safety policy instructions; conduct fieldwork in compliance with OSHA and applicable regulations and encourage good employee safety practices
  • Proactively participate and lead business Lean Six Sigma activities and process


Qualifications/Requirements:
  • Bachelor’s Degree in Electrical, Mechanical or Industrial Engineering, Physical Science or technical discipline
  • Minimum of 10 years as a Field Engineer and/or similar professional business experience

ELIGIBILITY REQUIREMENTS:
  • Ability and willingness to travel approximately 25% of the time


Desired Characteristics:
  • Minimum of 5 years industrial or power generation field engineering experience
  • Minimum of 2 years Profit and Loss (P&L) or Area Engineer or Customer Service Engineer experience
  • Proficient computer skills (MS Office)
  • Experience managing / leading teams with multiple direct reports
  • Field Engineering Program graduate (GE Employees Only)
  • Knowledge of Consumer and Industrial (C&I) and TMGE hardware & equipment
  • Knowledge of information systems
  • Six Sigma training or equivalent quality training
  • Strong business acumen and commercial savvy
  • Ability to manage effectively in a dynamic and fast-paced environment
  • Strong customer service mindset
  • Effective team contributor and member
  • Ability to energize teams through inclusiveness and connection with people
  • Working knowledge of contract terms and conditions
  • Familiarity with project labor and material quoting tools
  • Ability to build trust by respecting the ideas and contributions of everyone
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills

To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter: @geconnections



Locations: United States; Arizona; Tucson

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.


Apply Now    
Link for schema

GE Careers Technical Assistance

Having technical issues with ge.com/careers or your application? We're here to help.

Get In Touch

Connect With Us

Stay up to date on GE and possible opportunities that open in areas that interest you.

Sign Up