Role Summary: The Field Service Engineer provides technical advice and assistance to our customers in the operation, maintenance, repair, and installation of engine products. The FSE provides on-site interpretation of data and technical instructions. Provides communication to internal organizations regarding status of engine programs, events, trends, customer issues and climate.
Essential Responsibilities: In addition, the Field Service Engineer demonstrates leadership in communicating business goals/programs/processes for an area or business segment. Has the experience or expertise to solve problems. Able to develop and execute objectives for self and others. This role has the ability to effect short-term and some long-term business goals.
• Lead the execution of analysis or evaluation of assigned projects using sound engineering principles and adhering to business standards, practices, procedures, and product / program requirements • Recommend approaches to meet the technical and program requirements • Formulate and implement plans to achieve technical requirements, scheduling, and contract commitments • Develop action plans to anticipate and respond to problems • Provide technical leadership to other personnel and assigned teams; mentor others in the organization • Assure proper documentation of technical data generated for the assigned projects and/or tasks consistent with Field Services policies and procedures • Serve as Operations Center, GE on-site or mobile representative to an assigned customer(s) • Monitor and communicate project status, business issues, and significant developments • Lead or participate in organizational efforts in assigned projects and/or tasks • Participate as a presenter or reviewer in technical and program reviews • Work with the Project Management, Customer Service, Sales, and/or Regional Field Services teams to achieve complete customer satisfaction in the operations of their projects and units • Lead root cause analysis of field and reliability issues using the six-sigma process • Analyze the failure and availability statistics of the local installed fleet; use this analysis to assist customer with improving reliability and reducing cost of ownership with assigned products
Qualifications/Requirements: • Bachelors degree from an accredited university or college • At least 3 additional years of experience in engineering
Desired Characteristics: • Bachelor’s degree in Engineering is preferred • Strong oral and written communication skills • Strong interpersonal and leadership skills • Proven analytical and quality improvement ability • Demonstrated proficiency in repair troubleshooting, shop operations, and testing of assigned programs/hardware • Ability to make formal presentations to all audiences • Able to work with all levels of maintenance, engineering, and management • Project management is preferred • Demonstrated ability to lead and influence customer and peers • Fluent in English and Mandarin
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