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Global Service Desk Specialist

  • GE Renewable Energy
  • Entry-Level
  • Posted 10/30/2017 6:52:02 AM
  • 3008754
  • Job Function: Digital Technology
  • Business Segment: Renewable Energy LM Wind Power
Location(s): Poland; Goleniów


About Us:
    LM Wind Power, a GE Renewable Energy Company (approx. 9300 employees globally), is the world’s leading supplier of blades and service to the wind industry, and the only supplier that operates on a global basis. The wind turbine industry is becoming increasingly complex, with radical progress made over the last few decades, providing great opportunities for professional development and a work environment that promotes initiative and creativity. If working in a company which creates state-of-the-art technology and processes attracts you, LM Wind Power has a career for you.


GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE is committed to taking on the world’s toughest challenges. In order to fulfill that promise we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you!


Role Summary:
    Do you want to work as a specialist in our Global Service Desk providing a clear point of contact for our IT users?


Essential Responsibilities:
    Become part of a the global IT team as a Specialist Global Service Desk you will:
  • provide a operational and technical IT assistance to LM Wind Power employees in order to enable to operate more effectively and efficiently.

  • provide a single point of contact for any IT-related incidents and requests and assists in incident and problem management.

  • provide advice, guidance and acts as the interface between the IT support areas and the end users.

  • manage the performance of services to business colleagues and ensure that service levels are achieved and to ensure that the expectations are met or exceeded.


  • You will be based in our plant in Goleniów in Poland.


Qualifications/Requirements:
    We expect that you have:
  • University degree with IT or other relevant field

  • Excellent communication skills and good knowledge of English (spoken and written)

  • Some experience in IT Support / Customer Service roles

  • Fair understanding of multi-cultural environment

  • Good knowledge of Windows 7/8.x or 10 and Microsoft Office

  • A basic understanding of computer network, Active Directory, Windows Server related aspects

  • A Structured approach to tasks and ability to manage several at the same time

  • Interest within support desk function


Desired Characteristics:

  • good team player

  • flexibility regarding working hours/ night shifts possible

  • analytical and logical ‘mindset’ when dealing with issues,

  • demonstrate clear purpose, enthusiasm and commitment

  • self-motivated with the ability to work under minimum supervision



Locations: Poland; Goleniów

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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