Location(s): United States; Pennsylvania; Charleroi, Pittsburgh
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Essential Responsibilities: Serve as a primary, after-sales contact relative to technical inquiries, complaints and equipment failures. Liaise between the Customer and all other organizational departments regarding problem resolution and ensuring Customer satisfaction. Provide limited technical support or assist in troubleshooting under the direction of more senior technical personnel. Supervise employees in the customer care function. Responsible for all product lines associated with USC. Analyze customer correspondence, complaints and technical inquiries and responds in a manner consistent with established internal guidelines and procedures. Co-ordinate field service activities in response to an equipment failure when necessary. Access and/or update Customer records relative to post-implementation activity. Employ basic statistical methods to analyze non-conformance data as required. Manage the ACT Complaint system and provides updates to senior management on progress of these complaints.
Qualifications/Requirements: Bachelor's degree, or foreign degree equivalent, in Engineering (any), and three (3) years experience in related occupation required. The position also requires 3 years of experience in Customer Liaison or Quality; 2 years experience reading and interpreting common technical specifications and legal documents; and 2 years experience interpreting mechanical drawings and basic wiring schematics.
Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Locations: United States; Pennsylvania; Charleroi, Pittsburgh
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